Automotive Service Advisor

1 month ago


Winnipeg, Canada Vickar Ford Full time

Vickar Ford is hiring a **Service Advisor**, who will be responsible to maintain industry knowledge and professional communications in the customer service process.
- **Vickar Auto Group, “Where Customers Send Their Friends”.**_

**RESPONSIBILITIES**:

- Greet customers promptly
- Accurately obtain, document and update customer and vehicle information
- Review vehicle history and determine needed maintenance
- Clearly report all vehicle symptoms as described by the customer, using specific descriptions
- Promote the sales of labour, parts and service packages
- Prepare a complete and accurate cost estimate
- Reconcile final invoice with the work performed
- Maintain contact with customers throughout the service/repair process, including service updates, advising of additional recommendations, all charges, completed work, and booking follow-up or maintenance appointments.
- Oversee delivery of vehicles to customer post service
- Other duties as assigned

**REQUIREMENTS**:

- Valid MB driver’s license with acceptable record (MPI abstract req'd for hire)
- Exceptional customer service and communications skills
- Must work well under pressure in a fast-paced environment with excellent organizational, multi-tasking and time management ability
- Technical familiarity with automobiles, preferred
- Service Advisor experience and previous use of CDK software an asset
- Must be available for 1 rotating Saturday shift per month

**WHY SHOULD YOU APPLY?**
- Competitive wages and benefits
- Healthy & respectful workplace
- Vickar Auto Group builds careers

Vickar Auto Group is an equal opportunity employer with a diverse and inclusive team. We thank all who apply, however only those who meet our requirements will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Work Location: One location



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