Field Service Representative

4 months ago

Quebec City, Canada Bio-Rad Laboratories Full time

Vue d'ensemble:
Les Laboratoires Bio-Rad Canada sont présentement à la recherche d'un **représentant des services sur le terrain **pour la **région de Québec.**

Qu’il s’agisse d’un appel de maintenance de routine ou de la recherche de solutions afin de régler des problèmes, nos Field Service Representatives jouent un rôle de premier plan dans le soutien des besoins techniques chez les clients de Bio-Rad. Il s’agit d’un travail autonome qui demande du voyagement, où vous passerez la majorité de votre temps chez les clients à leurs installations, avec des déplacements pouvant aller jusqu’à 5 jours par semaine dans le territoire qui vous est assigné, en tant que membre d’une équipe de services d’entretien et de réparations nationale. Vous répondrez également aux urgences et fournirez les plus hauts niveaux de service et d’assistance. Les jours et les semaines se suivront, mais ne se ressembleront pas. De plus, votre travail aura un impact direct sur le succès de Bio-Rad

La personne qui occupera le poste de Field Service Representative consacrera la majeure partie de son temps dans quatre domaines clés:

- Déplacements entre les hôpitaux et les laboratoires en fonction des demandes de service.
- Dépannages et résolution de problèmes relatifs aux clients et associés aux produits.
- Consolidation de relations positives avec les clients Bio-Rad.
- Documentation des résultats des appels de services d’entretien et de réparations afin de maintenir des dossiers de qualité précis.

L’environnement et la culture de ce poste évoluent rapidement, vous serez très sollicité Ce poste demande la résolution de problèmes complexes tout en maintenant de solides relations avec nos clients**.**

**Comment vous aurez un impact**:

- Effectuer les réparations, les mises à niveau et la maintenance préventive des instruments de Bio-Rad, en garantissant la qualité des performances de nos instruments pour les clients qui travaillent à l’avancement de l’avenir des soins de santé.
- Soutenir et entretenir les instruments Bio-Rad sur lesquels nos clients s’appuient pour réaliser des percées scientifiques contribuant à faire progresser la recherche et les traitements dans le domaine de la santé.
- Établir et entretenir de solides relations qui permettront d’anticiper et de faire valoir les besoins de nos clients.
- Contribuer à protéger l’intégrité et la réputation de Bio-Rad dans l’industrie par le respect des réglementations et des exigences en matière de tenue de registres détaillés et de documentation sur les appels de services d’entretien et de réparations.

**Ce que vous apportez**:

- Diplôme en électromécanique, en électronique ou en électronique biomédicale.
- Au moins 5 ans d’expérience transférable dans le domaine de l’entretien des équipements électromécaniques/électroniques/optiques/robotiques/laser, dans un environnement d’ingénierie biomédicale ou d’instrumentation de diagnostic médical. L’expérience dans un domaine connexe sera prise en considération.
- Citoyenneté canadienne ou résident permanent
- Capacité à lire, à comprendre et à suivre avec succès des instructions de travail moyennement ou très complexes.
- Solides compétences en matière de dépannage électromécanique.
- Solides compétences en informatique et connaissances fondamentales en matière de réseaux informatiques.
- Excellentes aptitudes à la communication orale et écrite en français et en anglais.
- Flexibilité et enthousiasme pour les déplacements quotidiens.
- Compétences en matière de gestion du temps et d’organisation et capacité à mener plusieurs tâches de front.

Des compétences privilégiées pour vous aider à réussir:

- Expérience pratique avec des instruments dans les domaines du diagnostic ou des sciences de la vie.

**Programmes de rétributions complets**: Chez Bio-Rad, nous sommes motivés par notre mission et nous savons que nos employés le sont aussi. C’est pourquoi nous proposons un programme de rémunération globale compétitif et complet offrant valeur, qualité et inclusion tout en répondant aux divers besoins de notre personnel en constante évolution. Les offres solides de Bio-Rad servent à enrichir la santé globale, la richesse et le bien-être de nos employés et de leurs familles à travers les différentes étapes du travail et du cycle de vie d’un employé. Nous sommes fiers de proposer des options telles qu’un ensemble complet d’avantages sociaux, une assurance vie et une assurance invalidité, un régime de participation différée aux bénéfices, de vastes possibilités de formation et de développement, un programme d’aide à l’éducation, des subventions pour la remise en forme, des congés, etc.

**Qui sommes-nous**: depuis 70 ans, Bio-Rad se consacre à la progression du processus de découverte et à la transformation des domaines de la science et des soi

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