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General Manager

4 months ago

Muskoka, Canada Pride Marine Group Ltd. Full time

_**Pride Marine Group is currently seeking a Location Manager for our Rosseau location in Muskoka**_

**For over 30 years, Pride Marine Group has been creating personalized watercraft experiences. We don’t just sell boats—we help bring customer’s visions for a life well lived to reality by connecting them to the vessel that will take them where they want to go.**

**What You Bring to the Role**
- Commitment to personal development
- Ability to lead and motivate a team
- Intermediate computer and math skills
- Excellent communication skills, both written and verbal
- Ability to represent the company in a positive and professional manner at all times

**What You'll Do**
- Identify and promote new products and services to customers
- Achieve budget and efficiency targets within established time frames
- Achieve Customer Satisfaction Index (CSI) target
- Build and maintain an effective team of customer service representatives, yard crewmembers and technicians
- Lead, coach, and motivate the team to achieve customer service goals at the department level
- Model and champion the company's dedication to providing excellent customer service
- Set expectations for each member of the service team and ensure team members meet expectations
- Address customer complaints and concerns that have been escalated in a timely and professional manner
- Maintain high levels of customer satisfaction and client retention levels
- Maintains excellent Health & Safety standards and ensures compliance with company policies and procedures
- Motivates and supports the service team and always leads by example
- Schedules and checks status of work orders
- Manages daily service and delivery schedules
- Monitors Technicians and delivery staff to ensure internal and external delivery dates are met
- Works closely with the Customer Service Representative to ensure high demand inventory ( batteries etc.) is maintained at and appropriate level to deliver service commitments
- All other duties as assigned

**What We'd Like From You**
- 3-5 years of Customer Service experience in the marine or automotive industry considered an asset
- 3-5 years Management experience
- Pleasure Craft Operator Card
- Able to work irregular hours during peak periods including weekends
- Able to work in variable work environments and conditions, both indoors and outdoors

**What's In It For You**
- Full benefits
- Annual bonus
- Demo boat for shared employee use at each location

**We thank you for your interest in Pride Marine Group, however only those selected for an interview will be contacted.**

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Relocation assistance
- Store discount
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Bonus pay

Application question(s):

- We are hiring for this position at our Rosseau location in Muskoka. Will you be able to reliably commute or relocate to this location?

**Experience**:

- Customer Service: 3 years (preferred)
- Marine or Automotive: 3 years (preferred)
- Management: 3 years (required)

Work Location: In person

Expected start date: 2023-06-26