Service Delivery Specialist

4 months ago

Toronto, Canada FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Associate's Degree
**Travel Percentage**:
0%
**About the team**

Work with a diverse global team responsible for Production support of our global for Wealthware business. The team is made up of System Analysts and Service Delivery Managers who work closely with other internal functional teams to ensure our systems are available and processing.

**What you will be doing**
- Troubleshooting and investigation of production incidents following ITSM processes
- Interface with internal clients, business managers, Product and Development teams to resolve incidents and support permanent fix
- Define, develop, and maintain production support documentation in our knowledge base
- Support of Disaster Recovery, Code Release, and other change events
- Contribute to process improvement initiatives and work towards achieving best practice
- Creation of scripts for process automation

**What you bring**:

- Strong communication skills with proven ability to communicate effectively with Internal Stakeholders.
- Excellent analytical and communication (both verbal and written) skills
- Team skills, including the ability to establish and maintain effective working relationships
- Strong analytical and problem-solving skills
- Service management ethos and disciplined approach to management of support tasks
- Strong interpersonal skills, demonstrating a variety of influencing styles
- Show a desire to take the initiative, moving issues forward with clarity. Demonstrate an ability to think ‘outside the box’ while defining solutions in a workable form

**Added bonus if you have**:

- Knowledge of the derivatives industry
- Experience with monitoring and automation toolsets
- SRE experience.

**What we offer you**
- Attractive benefits including private medical cover, dental cover, and travel insurance
- A broad range of professional education and personal development possibilities - FIS is your final career step
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in financial services & technology

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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