Information Technology

2 months ago

Vancouver, Canada Vancouver Aboriginal Child & Family Services Society Full time

**Position: Information Technology Coordinator**

**Status: Permanent Full-time, Excluded**

**Department: Infrastructure**

**Closing Date: March 31, 2024**

**Location: 745 Clark Drive, Vancouver, BC**

**Salary: $80,652.20 to $91,992.70 per annum**

At VACFSS, we ensure that the rights, safety, well-being and spirit of Indigenous children and families are upheld, honored, and protected. We strive to eliminate oppression, discrimination, and marginalization within our community. We acknowledge and honor the inherent wisdom, capacity, and resourcefulness of our community in designing programs and services to care for our own children and families. Accordingly, we are dedicated to planning, developing, and implementing creative and innovative Indigenous programs and services in collaboration with members of our community and other agencies.
- Join an Agency that strives to provide services to strengthen Indigenous families culturally and spiritually
- Receive a competitive salary of $80,652.20 to $91,992.70 per annum PLUS a comprehensive benefits package
- Take on a challenging role that provides membership in the Public Service Pension Plan

The IT Coordinator plans, organizes, directs, controls, implements, and evaluates the Agency’s information technology activities/systems across three work sites in Vancouver. This position will supervise, and collaborate with the IT Assistant as well as be the first point of contact for all technical support inquires providing support to all internal employees and external vendors for a wide range of technical, network and operating systems such as hardware, mobile and other wireless technologies. The IT Coordinator must drive delivery of assigned projects to ensure timeliness and quality within scope and budget. The IT Coordinator is responsible for supporting all IT initiatives as determined by IT strategic plans, including planning, development, delivery, change management, communications and continuous improvement of solutions implemented within their portfolio. The position will require some evening and weekend work and may be assigned additional work consistent with experience, education and scope of responsibility.

**The responsibilities include**:

- Plans, organizes, directs, controls, implements and evaluates the Agency’s Information technology and telecommunications activities/systems.
- Monitors and maintains Agency infrastructure, networks, system software, phone systems and IT security.
- Coordinates/manages data recovery/backup systems; providing risk mitigation strategies for issues/incidents; and troubleshooting, diagnosing, and resolving IT issues/problems.
- Communicates effectively to understand the problem and explain its solution to staff.
- In consultation with the leadership team, implements and maintains policies and procedures for electronic data processing and computer systems development and operations.
- Applies problem-solving methodologies and tools to diagnose and solve operational IT issues.
- Analyzes multiple alternatives, risks, and benefits for a range of potential solutions.
- Provides expert consultation, advice and recommends resource requirements to leadership team by: identifying, evaluating, and negotiating options and pricing, making arrangements for systems requirements, specifications, implementation and systems improvements.
- Provides expert consultation, advice and recommends resource requirements to leadership team by: identifying, evaluating, and negotiating options and pricing, making arrangements for systems requirements, specifications, implementation and systems improvements.
- Manages vendor relationships for IT systems and services, including establishing new vendor partnerships to source out the best cost-effective products and services.
- Performs human resources functions for staff supervised, such as recruitment, setting strategies and objectives, prioritizing work, ensuring proper training, completing annual performance appraisals, encouraging employee professional development, discipline, and labour relations issues.
- Provides guidance, direction as well as shares knowledge with the IT Assistant.
- Performs generalist duties related to the IT Coordinator functions as required and within limitations of the given job classification. Provides coverage when needed for IT Assistant.

This position requires a high degree of relational engagement. The role will provide support based on the Indigenous culture core competencies and the values of respect, strength-based practice, humility, integrity, and belonging. Communication and work occurs within a governance context of the organization. The role requires practical, and expert knowledge of the IT landscape, transformation roadmap, and awareness of the strategic importance of project execution. This role performs all other duties related to the IT as assigned by the manager in carrying out the mission and mandate of the agency.

**INDIGENOUS CORE CULTURA

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