Retail Customer Service Supervisor

6 months ago

Winnipeg, Canada Cabela's and Bass Pro Shops Canada Full time

**Summary**:
Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of the retail store's **front end. (Cashiers, customer service, greeters, instore pickup).**

**Responsibilities**:

- Provide supervision and leadership to the team members of the department, in partnership with the manager
- Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
- Foster the growth and development of team members by training various standard operating procedures and processes
- Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
- Perform administrative tasks related to their assigned department
- Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
- Promote company programs to team members and customers
- Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
- Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
- Assist in other areas of the store when business needs dictate

**Qualifications**:

- Two or more years in a cashier/cash handling role is required.
- Two or more years of supervisory experience in a sales or service environment is preferred
- Open availability - this position will be required to work store opening and closing shifts, as well as on weekends
- High school diploma or equivalent is preferred
- Ability to evaluate customers’ needs and make recommendations based on needs
- Ability to provide superior customer service and exceed customer’s expectations
- Ability to use good judgment and logic
- Experience in a related field or outdoor lifestyle
- Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

**Salary**: $16.00-$19.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Store discount

**Education**:

- Secondary School (preferred)

**Experience**:

- Cash handling: 2 years (required)
- Supervising: 1 year (preferred)
- Customer Service: 2 years (required)

Ability to Commute:

- Winnipeg, MB R3P 1E9 (required)

Ability to Relocate:

- Winnipeg, MB R3P 1E9: Relocate before starting work (required)

Work Location: In person

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