Adoptions & Retail Services Operations - Supervisor

3 months ago

Winnipeg, Canada Winnipeg Humane Society Full time

**Winnipeg Humane Society - Job Posting #2024-4-24
**Date**:October 3rd, 2024***

**Position Title**: Supervisor, Adoption & Retail Operations and

Adoption Counsellor - Part Time

**Department**: Adoptions and Retail Operations

**Reports to**: Manager, Adoptions and Retail Operations

**Classification**: Union

**Rate**:$17.75/hr (start)
- $23.31/hr (Year 10) - Supervisor
$16.72/hr (start)
- $21.74/hr (Year 10) - Adoption Counsellor
**Hours**:22 hours/week combined

Sunday 12pm - 6pm and Monday 11am - 7pm (Supervisor)
Wednesday and Friday 3pm - 7pm (Adoption Counsellor)

**DAYS/TIMES OF SHIFTS COULD VARY/CHANGE**

**Start Date**:ASAP

**Closing Date for Applicants**: Open until filled

**_Who we are: _**
- One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and

events.
- An innovative community service organization committed to protecting animals from suffering,

and to promoting their welfare and dignity.
- A team of generous partners, donors, hardworking volunteers and committed staff united in the

belief that every animal deserves dignity and love.
- One of the largest and more recognized animal shelter and welfare organizations in Canada.
- Always growing, changing, and adapting to meet the expectations of the community and the

needs of Winnipeg’s animal population.

Supervisor, Adoptions and Retail Operations 2024

**SUPERVISOR, ADOPTION & RETAIL OPERATIONS**

**Position Summary**:
The Adoption and Retail Operations Supervisor has knowledge of all staff positions and provides

training, supervision, and direction for Adoptions department and Retail Operations staff and

volunteers, reviews paperwork for accuracy and completeness, ensures partner program

requirements are met, communicates with partner vet clinics, and provides feedback on staff

performance to management. Reporting to the Manager Adoptions and Retail Operations, the

Adoptions and Retail Operations Supervisor ensures clients receive impeccable service, is the

next-in-line for elevated service concerns and is empowered to make decisions with regard to

adoptions, fees, and supplemental staffing.

The Adoptions and Retail Operations Supervisor is also responsible for promoting and selling retail

items in the Pet Shop at The Winnipeg Humane Society as well as managing the online store and all

related E-commerce. They will provide cashier services to WHS clients, re-stock and price

inventory, and oversee ordering of retail merchandise for the WHS Pet Shop. The Adoptions and

Retail Operations Supervisor will collect and review online orders, prepare online orders for pick-up

and delivery, and monitor back-end processes such as customer service, logistics, and payment.

This position is expected to foster a high standard of client service, frequently communicating and

working with Society staff, management, volunteers, suppliers, and vendors.

**Duties and Responsibilities**

Adoptions
- Directing and supervising adoption staff and volunteers, including satellite staff.
- Perform adoption consultations as needed; processing of adoptions as necessary,

including vaccinating and microchipping.
- Daily review of adoptions processed paperwork; ensuring Royal Canin compliance is met,

Petplan activations are done, and Welcome Home Program information is delivered to
veterinary clinics.
- Assists in training of new staff and volunteers
- Ability to give direct, constructive feedback to staff in a timely, respectful manner
- Delegation of duties to staff to ensure smooth delivery of all services
- Communicate promptly with Manager of Adoption
- Communicate effectively with all staff, volunteers and customers with exemplary service

skills
- Ensuring all clients receive impeccable service
- Delivering feedback to Manager regarding staff and service issues
- Be guided by and guide by empathy and being trauma informed with a harm reduction lens

for true community service.
- Other duties as assigned

Supervisor, Adoptions and Retail Operations 2024

Retail Operations
- Develop knowledge about other services provided by the Society and find opportunities to

match available services to interested clients
- Handle cash and cash balancing
- Provide direct and constructive feedback to staff in a timely, respectful manner
- Deliver feedback to Manager Adoptions and Retail Operations regarding staff and service

issues
- Delegate duties to staff to ensure smooth delivery of all services
- Work with other staff and volunteers as required
- Support evaluation of customer feedback and optimization of processes and systems to

continually improve customer experience
- Processing retail sales and other transactions on computerized cash register
- Open or close of Pet Shop as part of daily routine
- Stock shelves and participate in general upkeep of the Pet Shop
- Daily monitoring of order management including returns, inventory issues, payment issues

etc.
- Support back-end payment operations
- Update retail

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