Operations Manager
1 month ago
**Introduction**
Are you an experienced leader who can inspire, motivate and grow people to be the best they can? Are you looking to work for a growing, innovative company with fun products, happy customers, great coworkers and involved owners? Yeh? Then read on
We’re looking for an Operations Manager to oversee our 3 locations and 70+ team members
**About Laser City**
We’re Laser City, a small, but growing, chain of entertainment centers in Alberta. Our locations offer Laser Tag, Mini Paintball, eSports and more, to thousands of customers every week.
Learn more about us at lasercity.ca
**About The Role**
The Operations Manager is responsible for making sure our fun filled product is delivered up to our standards - by supporting our managers to make sure we have the right people in the right place at the right time. And of course, making sure we have the right tools and skills to do that
They directly manage 3 General Managers and 3 Assistant Managers, and indirectly manage 60+ part-time staff.
This position reports directly to the owners (Brittany and Rob) and works closely with them day-to-day.
Unlike many similar roles in retail or hospitality, this role isn’t directly responsible for achieving sales goals or dealing with massive inventories. The Ops Manager gets to focus almost all of their energy on helping and developing their teams, improving processes and ensuring we are delivering amazing customer experiences.
People Leadership Responsibilities
- Directly lead a team of 6 GMs and AMs and indirectly lead 60+ part-time staff
- Coach, mentor and develop managers and part-time staff
- Oversee and assist in hiring of part-time staff, including screening, interviewing, offers, forward planning, etc
- Lead weekly meetings with the managers of each location
- Have regular 1-on-1s with your team members
- Maintain company culture through coaching, staff events, training, etc
Operations Responsibilities
- Back-fill for GMs as required (vacations, vacancies, etc)
- Provide on-call support to managers for in-progress situations
- Oversee inventory levels
- Investigate and follow-up on negative customer experiences
- Update data for reporting (NPS, KPIs, etc)
Facilities Responsibilities
- Regularly visit locations to ensure our standards are being upheld
- This involves traveling to Calgary for a few days 6-8 times a year at a minimum
**Experience**
**Who would be awesome in this role**
Experience & Skills
- 3+ years of experience managing multi-unit locations or multiple departments
- Have managed, coached and trained managers
- Are well versed in Hiring, Firing and Discipline
- Interacting with suppliers and contractors
- Comfortable with technology
- Drivers License and vehicle
- Have managed a younger part time team (many of our employees are in their early 20s)
- 3+ years being a General Manager in retail or hospitality setting
- Have held an Operations Manager or District Manager role before
Personality
- **High EQ and Empathy**
You take the time to understand the position and viewpoint of everyone you deal with.
- **Excellent Communication Skills**
Whether written, in-person, via video calls or Slack, you know how to both listen and be heard.
Sometimes you have to have difficult conversations and make difficult decisions
- **Observant**
You notice the small things and will make a note of them, recalling them as needed
- **Enjoys kids and families**
Our customers are primarily families with kids, so if you don’t like kids, this might not be the role for you
Bonus Things
- Hospitality or Recreation industry experience
- Experience managing stores that are not local to you (in another city, etc)
- Experience with “lean” systems
- Experience with the EOS system
- Experience with Servant Leadership
**What’s in it for you**
- $65-85k salary
- Health, dental and vision benefits
- Company provided cell phone and laptop
- Free Laser Tag of course
**Next Steps**
**For more information, visit**:
We thank everyone for applying, only those that are moving to the interview stage will be contacted.
Zap Zap
**Job Types**: Full-time, Permanent
Pay: $65,000.00-$85,000.00 per year
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule:
- Holidays
- Weekends as needed
Work Location: In person
-
Food and Beverage Manager
6 months ago
Edmonton, Canada Food and Beverage Manager – Matrix Hotel Full timeAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...
-
Manager, Operations
6 months ago
Edmonton, Canada Sephora Full time**Job ID**: 240463 **Store Name/Number**: AB-West Edmonton (0510) **Address**: 8882 170th St., Edmonton, AB T5T 4J2, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Operations, you are responsible for managing all Operations related aspects of a specific Sephora store location. This...
-
Operations Manager
2 months ago
Edmonton, Canada ALSTOM Full timeReq ID:468470 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter...
-
Operations Manager
7 months ago
Edmonton, Canada Hall Constructors Full time**Are you a dedicated, passionate professional looking to grow your career with a company long-term? Join **Hall Shoring & Foundations **as a **Operations Manager** in **Vancouver, BC or Edmonton, AB**!** **Your day-to-day will look like**: As the Operations Manager, you report to the division’s General Manager, having responsibility and oversight of all...
-
Operations Manager
6 months ago
Edmonton, Canada Hemkund Developments Ltd. Full time**Company Overview**: Hemkund Developments Ltd, a leading commercial & retail business that is committed to development of communities by providing basic necessary services and operating across various sectors like Construction / and multiple Restaurant / Gas Station operations in Alberta, another major province in Canada like British Columbia | Ontario |...
-
Operations Manager
2 weeks ago
Edmonton, Canada Collective Waste Solutions Full time**Role Overview** The Operations Manager, reporting to the General Manager of Alberta Operations, is responsible for ensuring that the assigned operational division meets or exceeds performance expectations across multiple sites and business lines, optimizes asset usage, and identifies opportunities to drive company success. The Operations Manager...
-
Operations Manager
6 months ago
Edmonton, Canada Arbutus Properties Full timeSalary: **OPERATIONS MANAGER** Arbutus Properties is a leading land developer, home builder, and commercial constructor, offering a dynamic work environment, attractive compensation and benefits package, and opportunities for advancement. We are currently seeking an experienced _Director, Development _with a strong work ethic, the desire to be part of a...
-
Operations Manager
6 months ago
Edmonton, Canada Arbutus Properties Full time**OPERATIONS MANAGER** Arbutus Properties is a leading land developer, home builder, and commercial constructor, offering a dynamic work environment, attractive compensation and benefits package, and opportunities for advancement. We are currently seeking an experienced _Director, Development _with a strong work ethic, the desire to be part of a team, and...
-
Operations Manager
4 weeks ago
Edmonton, Alberta, Canada G&K FOODS INC. Full timeOperations ManagerG&K Foods Inc. is seeking an experienced Operations Manager to oversee the daily operations of our warehouse. The successful candidate will have a proven track record in managing logistics, coordinating team members, and ensuring seamless workflow.About the RoleWe are offering a competitive salary range of $60,000 - $80,000 per annum.The...
-
Operations Manager
6 months ago
Edmonton, Canada Shelter Movers Full time**About Shelter Movers** Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. Every year, in...
-
Operations Manager
6 months ago
Edmonton, Canada BELFOR CANADA INC. Full time**Position Overview** Reporting to the General Manager, the Operations Manager is a leadership role that supports the management team. This position’s primary responsibility is ensuring organizational and financial effectiveness of the Emergency Services. The Operations Manager is responsible for ensuring and improving the performance, productivity,...
-
Operations Manager
2 months ago
Edmonton, Canada Alstom Full timeReq ID:468470 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and...
-
Operations Manager
6 months ago
Edmonton, Canada DoubleTree Hilton Edmonton Downtown Full timeOperations Manager Doubletree By Hilton Edmonton Downtown **Duties**: Must be strong leader who is able to deputise for the GM in his/her absense. Hilton brand experience desired. - Oversee day-to-day operations of the company - Develop and implement operational policies and procedures - Monitor and analyze operational performance metrics - Identify areas...
-
Operations Manager
3 months ago
Edmonton, Canada Rockland Full time**Summary of position**: As Operations Manager, you are responsible for overseeing the daily operations of the company to ensure efficiency, productivity, and profitability. This role requires the management of both people and processes, aiming to improve company performance and meet operational goals. The Operations Manager will ensure all activities are...
-
Manager of Operations
6 months ago
Edmonton, Canada Insight Psychological Inc. Full time**Looking for an Awesome, Innovative Workplace with Great Advancement Opportunities?** Insight Psychological is a multi-award-winning psychological care provider that has been recognized by Canadian Business and the Globe and Mail as one of Canada's Fastest Growing Companies. More importantly, we are a GREAT PLACE TO WORK certified organization. We are one...
-
Operations Manager
2 months ago
Edmonton, Canada International SOS Full time_International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting our clients’ employees first and this is still true today. _ The Project Operations Manager (POM) is responsible to ensure the successful daily delivery of...
-
Operations Manager
2 months ago
Edmonton, Alberta, Canada Alpine Full timeJob Title: Operations Manager Job Overview: We are seeking an experienced Operations Manager to join our team at Alpine. As a key member of our operations team, you will be responsible for supervising a group of sites within a territory, managing subcontractors, and ensuring the scope of work is completed. Key Responsibilities: • Participate in the...
-
Operations Manager
6 months ago
Edmonton, Canada Chemtrade Full time**Job Description**: **Position**: Operations Manager **Primary Location**: Edmonton **Shift**:Salaried - Monday to Friday - 40 hours/week; Overtime needed as per business needs and training objectives. **Reports to**: Plant Manager **Compensation**: $115,000 - $128,000 + Benefits Chemtrade is committed to delivering innovative solutions that address...
-
Operations Manager
6 months ago
Edmonton, Canada Rentokil Initial Full timeRentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada. Rentokil-Terminix is currently seeking an experienced Operations...
-
Operations Manager
6 months ago
Edmonton, Canada International SOS Full time_International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. As we’ve delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies,...