Operations Manager
6 days ago
**Role Overview**
The Operations Manager, reporting to the General Manager of Alberta Operations, is responsible for ensuring that the assigned operational division meets or exceeds performance expectations across multiple sites and business lines, optimizes asset usage, and identifies opportunities to drive company success.
The Operations Manager proactively mitigates risks and liabilities while adhering to company, client, and industry safety protocols. They ensure the successful execution of divisional business plans, making sure that staff are engaged, competent, and adequately resourced to meet operational goals. The role involves developing and executing business strategies to meet financial budgets and forecast expectations while maintaining consistent revenue growth.
**Primary Responsibilities**
**1. Operational Execution and Improvement**
- Personnel and equipment are dispatched efficiently and effectively to fulfill daily business requirements/client needs.
- Company assets and property are managed and regularly maintained for optimal performance.
- Vehicle movement is monitored, and maintenance issues are identified and corrected.
- Documentation and submission of all operational, corporate processing and reporting data is timely and accurate.
- Regular reports identify operational performance, efficiency, and profitability relative to operations key performance indicators.
- Work efficiency improvements in processes and tasks continually contribute to sustained profitability and align with company and corporate strategy.
- Operations processes and personnel continually create high client satisfaction. Client’s experience and interaction with the company, sustains and supports their satisfaction.
- Operations standard operating procedures are regularly evaluated in collaboration with other stakeholders to produce continual improvement in a changing business environment within alignment with corporate standards.
- Regular, transparent evaluation of operating results and financial reporting to create improved business practices, strong decision-making and identifies opportunities which when actioned will sustain and improve operational and employee performance.
**2. Safety**
- Safety procedures are employed to target zero or progressive improvement in incidents, lost time injuries, and property damages.
- Safety hazards, near misses, incidents and practices are proactively used as a source of continuous improvement.
- All staff maintain active safety tickets/courses as required by company policy.
- Site, building, vehicles and all assets abide by all governing safety regulations and are periodically inspected with clear and transparent action taken to ensure priority of any safety concerns.
**3. Leadership and People**
- Ensure operations Supervisors perform their roles and lead their teams to perform effectively, operate safely and reinforce the Company brand.
- Ensure teams are highly effective, use and support Collective team practices and generate shared success.
- Employees are informed through transparency regarding their roles and responsibilities, understand purpose and intent in regards to required tasks, possess the skills and tools needed to excel, are motivated to perform, and are supported by cohesive processes and effective administration designed to facilitate their success.
- Employees are cross trained on a variety of skills to support successful completion of required branch tasks ensuring redundancy exists to support the company’s success.
- Ensure employee succession planning, and growth planning for all members and levels of team.
- Ensures professionalism and reputation is displayed through attire, vehicles, and equipment that are clean and well maintained.
**Qualifications**
**Education**
- High School or GED equivalent, post-secondary education such as a degree or diploma in Business Administration, Management or Engineering considered an asset. Experience managing a team in an industrial environment required.
- Mechanical education and/or knowledge.
- Courses/education in related fields: mechanical maintenance and repair, supplier and supply chain management, engineering, business management, human resources/leadership, and environmental waste regulatory training considered an asset.
- Class 3Q driver’s license is an asset.
- First Aid, Leadership for Safety Excellence for Supervisors and Managers, Safety Tickets: CSTS-09, H2S, considered an asset.
**Experience**
- A minimum of 5 years of related field manager position in operations and direct supervisory experience.
- Proficient in TRUX and route mapping software - Geotab and GPS system or similar.
- Computer literacy at an intermediate level, i.e. Microsoft Office, database, spreadsheet, data entry, etc.
- Leading on the job training, coaching and performance improvement.
- General mechanical aptitude, thorough knowledge of on highway vehicles and operational equipment.
- Broad knowledge of waste and enviro
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