Client Service Manager
5 months ago
Client Service Manager
**TYPICAL DUTIES & RESPONSIBILITIES**:
- Ensures all staff within his/her portfolio has adequate training based on industry, corporate and client standards.
- Provides motivational and disciplinary discussions with all staff assigned within the portfolio as needed.
- Ensures all sites have up to date and complete Site Orders both in hard copy on site and in digital copy on the network server.
- Performs evaluations of staff assigned to sites as needed and in accordance with company policies.
- Ensures that there are thorough Site Training and Employee Orientation programs in place at all sites within the portfolio and that all newly-assigned staff demonstrates competence on site.
- Ensures that there are adequate numbers of trained security staff to meet all of Paladin’s contractual obligations within the portfolio of business.
- Monitors Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio.
- Remains on-call to act as an after-hours resource for emergencies.
- Develops and promotes Paladin’s business where possible in a professional and positive manner.
- Responds to communications from clients or staff in a timely manner.
Paladin Security: Making the World a Safer and Friendlier Place because we **CARE**
**The Client Service Manager **is responsible for** managing a portfolio of clients and all aspects of Paladin business within that portfolio. **This includes not only being the main point of client contact, but also managing the security team that works within the portfolio.** The Client Service Manager will regularly be meeting with clients and security staff to ensure that everyone’s needs are met.**
**QUALIFICATIONS**:
Education and Experience
- Successful applicant must have a minimum of 2 years’ experience in a supervisory or managerial capacity, preferably in a Security setting, or a combination of experience and relevant experience and education.
- Applicants must also have a valid class 5 driver’s license and a vehicle that will be used for work purposes.
- A diploma in Security Management, Criminology or related discipline would be an asset.
- The successful applicant will be willing to join industry professional associations and have a desire to learn through professional certification processes.
- Must have working knowledge of appropriate legislation and provincial/national standards on building codes, security, and protection of privacy.
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
**We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.
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