Travel Agent

4 weeks ago

Winnipeg, Canada EZ Workforce INC Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Asset languages**:

- Arabic
- Hindi
- Urdu
- Panjabi; Punjabi
**Work setting**:

- Corporation or company ticket office
**Tasks**:

- Supervise clerical staff or other travel counsellors
- Manage difficult situations with customers
- Perform general office duties
- Sell travel products and travel insurance
- Prepare marketing materials
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Calculate costs, process refunds and attend to other financial transactions
- Attend to cancellations and schedule changes
- Develop contact lists
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
**Computer and technology knowledge**:

- Galileo
- Travel software packages
- Amadeus
- Apollo
- MS Office
- Sabre
**Travel bookings**:

- Business travel
- Leisure travel
- Individual travel
- Domestic travel
- International travel
- Adventure travel
**Geographical areas of specialization**:

- Canada
- United States
- Africa
- North Pacific
- South Pacific
- Asia
**Security and safety**:

- Criminal record check
**Work conditions and physical capabilities**:

- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Work under pressure
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Dental plan
- Health care plan
**Financial benefits**:

- Bonus
- Commission
**Long term benefits**:

- Other benefits
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- Parking available
- Variable or compressed work week

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