Coordinator, Appeals and Fraud Processes

3 weeks ago

Ottawa, Canada University of Ottawa Full time

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroads of cultures and ideas, where bold minds come together to inspire game-changing ideas. We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

**About the faculty/service**: Faculty of Health Sciences

Make your mark with the Faculty of Health Sciences

Health matters to everyone and we are committed to becoming a nationally and internationally recognized leader in innovative approaches to active living, health promotion, and quality health services.

Our success lies in our students and our people. Join us and every day you will have the opportunity to make a meaningful impact as we grow together and make a great faculty even better.

**Position purpose**:
Reporting to the Manager of the Dean's Office, provides advisory services and administrative support to the Vice-Dean Academics, academic units, faculty staff members, and undergraduate and graduate students related to the integrity of academic procedures (academic fraud cases), student appeals, or student exceptions requests (e.g., mandatory withdrawal from the Faculty, retroactive withdrawal, refunds, retroactive enrollment, withdrawal from internships, grade review, letters of permission, exceptional requests, convocation, change of program of study, and others).

**Specific accountabilities**:
Integration of University academic and administrative processes: Integrate academic and administrative management processes and systems related to appeals and fraud as part of faculty planning or management.

**Consulting services**: Act as an expert consultant to school administrators and teachers,undergraduate and graduate students for procedural matters related to academic fraud cases,appeals or requests for exceptions (i.e., mandatory withdrawal from faculty or program, retroactive withdrawal, refund, retroactive registration, withdrawal from internship, grade review, letter of permission, emergency powers, collation of degree, curriculum modification, etc.).

**Coordination of the operations of the Vice-Dean**: Coordinate all activities related to the management of academic fraud cases, appeals and exception requests. Is responsible for greeting students and explaining procedures, evaluating and analyzing supporting documentation. Prepare annual reports as required by the various university authorities and archive student records according to the University's confidentiality rules.

**Calendar and meeting management**: Manage the Associate Dean for Academics' calendar, scheduling and confirming appointments to ensure the optimal use of his/her time. Ensure the administrative planning and material organization of formal and informal meetings.

**Communication**: Develops, implements, and maintains effective communication strategies with all faculty units to ensure proper coordination of activities and events. Maintain ongoing links between the VD offices and faculty unit directors, faculty, student body, university administration, federal and provincial departments and agencies, etc.

**Production of reports**: Conducts research and surveys, prepares and analyzes complex reports related to academic activities to support discussions, decision making, special projects, and Vice Dean's activities.

**What you will bring**:
Post secondary education in administration or related discipline or equivalent combination of education and work experience.

Minimum of three (3) years of proven experience in a similar role.

Extensive knowledge of the administrative structure and governance of a large organization preferably in a university setting.

Strong interpersonal, communication and customer service skills.

Experience in analysis and problem solving.

Experience conducting analysis, research and reports.

Experience in project management.

Experience in bilingual administrative writing.

Ability to produce high quality work under pressure while meeting tight deadlines.

Initiative, autonomy and judgment.

Organizational skills.

High level of discretion and professionalism.

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Plan

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