Service Advisor

2 months ago

Campbell River, Canada Bill Howich Chrysler Full time

**Job Title: Service Advisor**

**Location**: Campbell River

**Company**: Bill Howich Chrysler

**About Us**:
At Bill Howich Chrysler, we are committed to delivering outstanding customer service and excellence in every aspect of our business. As a leader in the automotive industry, we pride ourselves on our innovative solutions and customer-centric approach. We are currently seeking a dedicated and dynamic Service Advisor to join our team and help us continue to provide exceptional service to our valued customers.

As a Service Advisor at Bill Howich Chrysler, you will be the vital link between our customers and our service team. You will be responsible for managing customer repair orders, service inquiries, coordinating service appointments, and ensuring that all customer needs are met with professionalism and efficiency.

**Key Responsibilities**:

- Greet and assist customers in a friendly and professional manner.
- Listen to customer concerns and suggest service needs.
- Provide accurate estimates and explain the recommended services and repairs.
- Schedule and manage service appointments to optimize workflow.
- Communicate effectively with technicians and customers to ensure clarity on service status and repairs.
- Follow up with customers to ensure satisfaction and address any additional needs.
- Maintain detailed records of service activities and customer interactions.
- Handle customer inquiries and resolve complaints in a timely and effective manner.

**Qualifications**:

- Proven experience as a Service Advisor or in a customer-facing role. Automotive experience is an asset, but is not required.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to understand and explain technical information to customers.
- Proficient in using computer systems.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health insurance, and paid time off.
- Ongoing training and professional development opportunities.
- A supportive and collaborative work environment.
- Opportunities for career advancement within the company. Several of our managers started as Service Advisors at Bill Howich Chrysler.

**How to Apply**:
If you are a motivated and customer-focused professional looking to join a thriving team, we would love to hear from you Please submit your resume and a cover letter outlining your qualifications and experience.

Pay: $4,500.00-$7,000.00 per month

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount

Flexible language requirement:

- French not required

**Experience**:

- Computer operation: 1 year (preferred)
- service advisor: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person

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