Automotive Service Manager

4 weeks ago

Campbell River, Canada Bill Howich Chrysler Full time

Bill Howich Chrysler is Hiring

We are a busy 5-star dealership located on beautiful Vancouver Island and we are looking for a reliable Service Manger to join our busy dealership. In this key role, you will be responsible for managing all aspects of our Service Department to successfully achieve customer satisfaction, revenue and profitability objectives.

Our service team is supportive and committed to delivering a great service experience for our customers. Fresh new ideas are always welcome.

We have a competitive compensation package and comprehensive Group Health and Dental Benefits.

**Responsibilities**:

- Lead successful Service Department operations by: building, managing, motivating and retaining a strong Service team; establishing processes and standards to ensure customer satisfaction and efficient operations; controlling costs; gaining new service customers while retaining existing customer base
- Instill dealership/brand loyalty by ensuring an exceptional customer service experience for all customers
- Recruiting & Hiring of Skilled Staff
- Actively manage and improve on all measured performance indicators, including gross sales, profitability & loyalty
- Manage a high performance team of Service Advisors and Technicians
- Maintain highest possible standards of workmanship and safety
- Keep up to date and ensure the same for all staff by completing all relevant training within manufacturer’s and trade guidelines
- Liaise and manage positive working relationships with manufacturer’s representatives
- Oversee administration of warranty claims in compliance with manufacturer’s policies and procedures
- Develop and execute effective service marketing campaigns
- Direct procurement of all types of company-owned-and-operated automotive shop equipment

**Qualifications**:

- Proven leadership skills with the ability to motivate a team to achieve results
- Able to work as part of a results-oriented and customer-focused dealership team
- Strong interpersonal, written and verbal communication skills
- Detail oriented, highly organized, and able to multi-task effectively in a fast paced environment
- Possess sound automotive technical background with a strong knowledge of technical/mechanical repairs, product and automotive parts
- Ability to handle and resolve customer issues or concerns promptly and professionally
- Computer & Software Skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Store discount

Pay: $80,000.00-$125,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift

Work Location: In person

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