SAP Program Manager, Cloud Success Services

1 week ago

Montréal, Canada SAP Full time

**We help the world run better**

**What you'll do**

The Program Manager is responsible for managing and delivering strategic complex engagements to one or more strategic accounts. In this billable role, the program manager works closely with the customer, the services account executive and other key stakeholders to manage multiple, related projects within given business strategies. The program manager will be a key member of the delivery team throughout the services lifecycle, from sales support through implementation and post-go-live. The Program Manager has the qualification and business acumen typically to manage multiple large scale, high risk, projects, programs and engagements that span organizational and national boundaries including multiple business units and multiple service partners/vendors.
- Carry responsibilities across multiple functional areas, including: Opportunity Management, Delivery, Business Development, Coaching/Mentoring & Knowledge Management
- Ensure effective program oversight via program and project reviews to affect customer success and serve as a mentor to project managers
- Manage complex contractual constructs
- Define appropriate delivery model for customer project as a composition of pre-defined services, on-site and/or remote delivery - including Max Attention Next Generation (and other PE engagements)
- Scope and estimate engagement; Determine required resources for the engagement; Assess, document and communicate the risk for the engagement
- Lead and own engagement-planning and program-planning activities
- Oversee the delivery of multiple projects related to successful engagement or program execution
- Own the engagement and program plan; Carry responsibility of delivering its major elements including program’s business objectives, scope and solution within quality criteria (on time, within budget)
- Build proactive formal and informal communication/relationship with key stakeholders outside of direct team
- Resolve political, resource, budgeting, change and legal issues affecting the program
- Oversee and lead the development of proposals, tenders, and or responses to requests for proposals associated with the program in order to win new deals for SAP with mínimal risks
- Take responsibility from as team lead and support respective line manager(s) in people development tasks

**What you bring**
- Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration
- Proven ability to build trusted relationships at the client executive level
- Strong leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members
- Worked previously in a consulting role with a SAP services provider
- Excellent understanding of SAP digital, cloud, and innovation solutions and of the consulting business processes and functions.
- Demonstrated experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements.
- Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
- Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
- Ability to train and mentor project managers or teams in project management methodologies.
- Knowledge of the strategic and operational issues of the project management business unit.
- A clear vision of what determines a successful project for the customer and for the enterprise.
- Knowledge of and competency in project management processes including planning tasks, resource allocation, risk management, time management, financial management, HR management, quality management, monitoring and reporting, documenting and record keeping.
- Adaptability and flexibility to manage deadline pressure, ambiguity and change.

**Minimum**:

- 7+ years of SAP delivery experience including services management experience
- 5+ Years of program management experience in 2+ SAP Software project lifecycles
- Must have experience delivering software in Enterprise Environments (Fortune 500 or greater)
- Must have superior project financials business acumen (forecasting, allocated revenue, etc.)
- Proficiency in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management, and Integration Management
- French Bilingual

**Desired**
- PMP Certification and/or MS Project Certification (orange belt)
- Major Systems Integrator experience
- SAP Sales experience
- Demonstrated leadership by example style in managing teams and clients
- Exceptional leadership, organizational and inter

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