Sea Logistics Customer Care Specialist

2 weeks ago


Toronto, Canada Kuehne+Nagel Full time

We are looking to hire a Customer Care Specialist for our Sea Logistics Imports division based in Toronto.
- ** Your Role **:As Customer Care Specialist you will build long-term partnerships with all our internal and external customers and partners. You will communicate, transfer information, handle escalations and provide solutions. This position reports to the Customer Care Manager for Sea Freight and is based in our Toronto office.
- ** Your Responsibilities**:

- Learn about what drives your customers' business and how to support their our team goals by creating clear, open communication channels.
- Promote proactive and consistent engagement with the Operational Care Centre to transition customer information for optimal operations execution.
- Ensure quality of information transition to the Operational Care Centre to reflect the level of quality each new customer expects from a premier organisation.
- Understand standard specific shipping requirements and consistently offer best solutions but be quick to adapt to changes that may arise and affect "normal" shipping patterns.
- Facilitate your customers ability to obtain quotes for any business mode that is the best fit for that particular shipment.
- Document communication rules of engagement that are led by the customer; but always ensure that we hold up our part of the partnership.
- Ensure visibility to customer feedback requirements and communication for specific client service requests.
- Facilitate solutions for customer issues, follow up (internally and externally), document issues to create a 360 degree view of the customer with the ultimate goal to turn a negative experience into a positive experience for the customer.
- Become the resource of relevant information that may impact your customers' business to adjust planning, budgets, etc., to mitigate their risk.
- Guide customers through Kuehne+Nagel's online tools that support their goals.

This job is not eligible for international relocation support or work permit sponsorship.

**Your Skills and Experiences**:

- 3+ years’ experience in the Freight Forwarding business.
- Operational, clerical and/or administrative experience relative to freight imports
- Excellent communication skills (both oral and written);
- Dangerous Goods Regulations (DGR) certificate is considered an asset; CIFFA I + II certificates is considered an asset;
- Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel).
- College diploma or University degree in business, Transportation Administration or International Commerce preferred;
**Good Reasons to Join **:We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. Kuehne+Nagel’s general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.**About Kuehne+Nagel***

With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Canada Talent Acquisition
- Next steps to joining our teamStep 1

- Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer



  • Toronto, Canada Kuehne+Nagel Full time

    We are looking to hire a Sea Logistics Sales Representative for our Sea Logistics division/office based in Montreal. ** Your Role **:The Account Executive Sea Logistics - (VS) is the field sales development person within a named area or sub-region responsible to develop business/sales with a focus on the sea logistics product. The Account Executive has the...

  • Logistics Coordinator

    4 weeks ago


    Toronto, Canada Sea Rates North America Inc. Full time

    **About us** Sea Rates North America Inc. provides full-service freight forwarding solutions on Canadian and International levels. Sea Rates North America Inc. performs air, ocean and inland transportation services, offering the most cost-effective warehousing and intermodal logistics solutions. We are seeking a Logistic Coordinator to oversee the...


  • Toronto, Canada Canopy Growth Corporation Full time

    The Company At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and...


  • Toronto, Canada Pantos Logistics Canada Inc. Full time

    **Company Summary** Pantos Logistics Canada Inc. provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects. The company’s expertise includes custom brokerage, production, storage, and in-bound/out-bound via various modes of transport, including...


  • Toronto, Canada LEON CYCLE Full time

    Leon Cycle is seeking both an Inbound & Outbound Logistics Specialists to join our team! The Outbound Logistics Specialist will be responsible for day-to-day activities of ensuring timely and accurate product deliveries to customers. They will will work with our ecommerce team, 3PL and dropship par

  • Office Administration

    4 weeks ago


    Toronto, Canada Pantos Logistics Canada Inc. Full time

    **Company Summary** Pantos Logistics Canada Inc. provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects. The company’s expertise includes custom brokerage, production, storage, and in-bound/out-bound via various modes of transport, including...


  • Toronto, Canada MADISON HOMES HOLDINGS Full time

    Title Customer Care Specialist Department Customer Care Reports to Manager, Customer Care General Description: The Customer Care Specialist is responsible for working directly with homeowners from PDI, occupancy, 30 Day and year end. Duties include Tarion registration, reviewing deficiency lists, scheduling service people, documentation, and resolution of...

  • Logistics Coordinator

    4 weeks ago


    Toronto, Canada Product Care Recycling Full time

    **Logistics Coordinator** Office Location: 180 Attwell Drive, Toronto, ON, M9W 6A9 **About The Position** **Responsibilities**: **Logistics** - Intake service requests and calls and coordinate efficient follow up and service for clients. - Administer and report on logistics requests and program service levels - Monitor and maintain inventory levels of...

  • Logistics Specialist

    3 weeks ago


    Toronto, ON, Canada UNIQLO Full time

    Description Job Title: Logistics Specialist Location: Toronto, Ontario, Canada Reporting to: Logistics Manager About UNIQLO UNIQLO is a brand of Fast Retailing Co. (FR), a global Japanese retail holding company that designs, manufactures and sells clothing under multiple brands including: GU, Theory, Helmut Lang, PLST (Plus T), COMPTOIR DES...

  • Logistics Specialist

    4 weeks ago


    Old Toronto, Canada UNIQLO Full time

    Description Job Title: Logistics Specialist Location: Toronto, Ontario, Canada Reporting to: Logistics Manager About UNIQLO UNIQLO is a brand of Fast Retailing Co. (FR), a global Japanese retail holding company that designs, manufactures and sells clothing under multiple brands including: GU, Theory, Helmut Lang, PLST (Plus T), COMPTOIR DES COTONNIERS,...

  • Logistics Specialist

    4 weeks ago


    Old Toronto, Canada UNIQLO Full time

    Description Job Title: Logistics Specialist Location: Toronto, Ontario, Canada Reporting to: Logistics Manager About UNIQLO UNIQLO is a brand of Fast Retailing Co. (FR), a global Japanese retail holding company that designs, manufactures and sells clothing under multiple brands including: GU, Theory, Helmut Lang, PLST (Plus T), COMPTOIR DES COTONNIERS,...

  • Logistics Specialist

    4 weeks ago


    Old Toronto, Canada UNIQLO Full time

    Description Job Title: Logistics Specialist Location: Toronto, Ontario, Canada Reporting to: Logistics Manager About UNIQLO UNIQLO is a brand of Fast Retailing Co. (FR), a global Japanese retail holding company that designs, manufactures and sells clothing under multiple brands including: GU, Theory, Helmut Lang, PLST (Plus T), COMPTOIR DES COTONNIERS,...


  • Toronto, Canada York University Full time

    **Purpose**: The University Services Centre (USC) is a critical part of York University's commitment to Service Excellence. The USC brings together teams across York University's administrative functions into one client-focused service delivery entity. USC provides a unique opportunity for York University to develop and deliver services that are consistent,...


  • Toronto, Canada PHT Ltd. Full time

    We are an expanding import/export company located at Yonge & Sheppard looking for Logistics & Customer Service Manager, Full-Time. **Requirements**: - Minimum of 2 years office experience - Minimum 2 years working in the logistics industry - Customer service role requiring a welcoming phone mannerism - Experience with inventory management an asset -...


  • Toronto, Canada MADISON HOMES HOLDINGS Full time

    **Title**:Customer Care Specialist, High Rise **Department**: Customer Care **Reports to**:Manager, Customer Care High Rise **Our History**: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master - planned communities, low-rise and high-rise residential projects and also operates a...

  • Logistics Specialist

    2 weeks ago


    Toronto, ON, Canada Endy Canada Inc. Full time

    We are seeking a talented and driven Logistics Specialist to join our dynamic Operations team! In this role, you will be responsible for sourcing, coordinating, and monitoring national and international shipments while understanding the business and escalating issues when necessary. A vital component of this role is to maintain relationships with warehouses...

  • Logistics Specialist

    2 weeks ago


    Old Toronto, Canada Endy Canada Inc. Full time

    We are seeking a talented and driven Logistics Specialist to join our dynamic Operations team! In this role, you will be responsible for sourcing, coordinating, and monitoring national and international shipments while understanding the business and escalating issues when necessary. A vital component of this role is to maintain relationships with warehouses...

  • Logistics Specialist

    2 weeks ago


    Old Toronto, Canada Endy Canada Inc. Full time

    We are seeking a talented and driven Logistics Specialist to join our dynamic Operations team! In this role, you will be responsible for sourcing, coordinating, and monitoring national and international shipments while understanding the business and escalating issues when necessary. A vital component of this role is to maintain relationships with warehouses...

  • Logistics Specialist

    2 weeks ago


    Old Toronto, Canada Endy Canada Inc. Full time

    We are seeking a talented and driven Logistics Specialist to join our dynamic Operations team! In this role, you will be responsible for sourcing, coordinating, and monitoring national and international shipments while understanding the business and escalating issues when necessary. A vital component of this role is to maintain relationships with warehouses...

  • Logistics Coordinator

    4 weeks ago


    Toronto, Canada Product Care Association of Canada Full time

    **Office Location**: 180 Attwell Drive, Toronto, ON, M9W 6A9 Product Care is a non-profit industry organization that develops and manages recycling programs across Canada and in the US. The Product Care team is committed to developing and managing sustainable recycling programs for lighting products, electronics, paint, pesticides, smoke alarms, household...