Training and Documentation Specialist

2 weeks ago

Waterloo, Canada Equitable Life of Canada Full time

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.

**Position Title**: Training and Documentation Specialist

**Reports To**: Manager, Group Customer Contact Centre

**Department**: Group Contact Centre

**Term**: Permanent Full-Time

**Work Arrangements**: We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately September 2023), coming into the office a minimum of 2 days per week, every other week on designated days.

**The Opportunity**: We are looking for someone who enjoys wearing many hats, excels in training and coaching, and has a solid understanding of Group Claims procedures. As a Training and Documentation Specialist you will create and deliver comprehensive and meaningful process and technology training for our teams. In this role, you will play a key part in ensuring continuous learning and development opportunities through the identification of skill gaps, the development of job specific training modules for all employees and through ongoing research of new training tools and methodologies.

**What you will be doing**:

- Analyze and assess training and development needs in collaboration with key business leads to determine and create comprehensive and effective training programs.
- Researching training material from various sources.
- Develop and utilize training materials including training strategies, lesson plans, presentation materials and training activities to maximize learning impact.
- Assess training requirements, provide project estimates and sizing for training and documentation effort, determine project training schedule, and allocate resources based on skill and requirements.
- Facilitate the adoption of innovative training tools (i.e., e-learning; remote training tools).
- Investigate new training tools and techniques to accommodate various adult learning styles
- Evaluate new trends and directions in training design and delivery.
- Evaluating and recording training effectiveness through the measurement of skill improvement and attainment of service standards.
- Perform analysis, develop, and maintain new/existing procedural documentation.
- Execute training sessions to existing staff and potentially new hires.
- Provide additional support for Group Seniors as required

**What you will bring**:

- Knowledge of curriculum design
- Sound knowledge and understanding of training concepts and methodologies related to adult education.
- Superior interpersonal, oral/written communication and presentation skills.
- Proven experience in documentation and courseware preparation and delivery of interactive training sessions using a variety of methods (web-based training, virtual and in person classroom training, job aids, multimedia visual aids and reference materials).
- Comfortable with managing and prioritizing multiple projects simultaneously and meeting deadlines with limited supervision in a fast-paced environment.
- Proven experience of having worked successfully in a team.
- A positive can-do attitude and customer focused approach to deal with challenging situations with integrity, empathy and sincerity while promoting EQ and all of its products in a positive way
- Ability to perform in a constantly changing environment.
- Comfortable with hardware tools (scanner/data projector/CD writer etc.)
- University degree or equivalent combination of education and work experience.
- Certificate in adult education/learning would be an asset.
- Prior experience in the insurance industry would be an asset

**What’s in it for you**:

- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company’s pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- A company subsidized cafeteria with a variety of daily options
- Discounts on company products and services, and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

- Provide two professional references (minimum one supervisor and above)

To learn more about Equitable Life, we encourage you to explore our organization.

  • Policy Specialist

    4 days ago

    Waterloo, Canada Karis Disability Services Full time

    **Temporary (18-Months), Full Time** **Policy Specialist** (40 hours/week) **Waterloo Office** The Policy Specialist will be responsible to support the Operations Manager in the coordination, management, and publication of organizational policy, forms, and related documents, as well as the maintenance and administration of the approved policy management...

  • Policy Specialist

    2 days ago

    Waterloo, Canada Karis Disability Services Full time

    **Full Time, Temporary (18-Months)** **Policy Specialist** (40 hours/week) **Waterloo Office** The Policy Specialist will be responsible to support the Operations Manager in the coordination, management, and publication of organizational policy, forms, and related documents, as well as the maintenance and administration of the approved policy management...

  • Process Improvement Specialist

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: one year** The Process Improvement Specialist is responsible for analyzing, designing, and validating business processes for Campus Wellness in its delivery of wellness services as a whole to the University’s student population. In addition, they are responsible for implementation, documentation and end-user training supporting eventual...

  • Systems Support Specialist- Leadership Support

    4 weeks ago

    Waterloo, Canada PeopleCare Communities Full time

    **Systems Support Specialist - Leadership Support Office** **THE ROLE** Exciting growth within our Systems & Innovation team presents a unique opportunity for a Systems Support Specialist to join our organization. In this role, you’ll be a key player in supporting our IT infrastructure and initiatives, working closely with a dedicated team to ensure...

  • Systems Support Specialist

    4 weeks ago

    Waterloo, Canada peopleCare Communities Full time

    peopleCare is a family owned, values-based organization that provides outstanding care and exceptional experiences for those who live and work in our long-term care and retirement homes. Our staff are engaged, enthusiastic and strive to exceed expectations. We are always looking to hire talented and caring new people, who want to make a difference and who...

  • Communications Specialist

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Communications Specialist is responsible for the coordination and execution of WUSA’s digital media efforts and support with other organizational communications. Specifically, they actively create original web and social media content in order to create awareness of the organization and its efforts, while increasing student engagement to help...

  • Eas Specialist Iii

    4 weeks ago

    Waterloo, Canada DELUXE CORPORATION Full time

    The Enterprise Application Support Specialist III role is an IT technical analyst role within the Deluxe ITMS support Team accountable to ensure the proper functioning of live, operational, customer-facing environments that are cloud-based, SaaS architectures. The team maintains availability and monitors performance as well as diagnosing problems,...

  • Lifecycle Specialist

    4 weeks ago

    Waterloo, Canada Geotab Full time

    Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the...

  • Learning Specialist

    3 weeks ago

    Waterloo, Canada CB Canada Full time

    Learning Specialist - Renewals - PROCOM KW is currently searching for a Learning Specialist with experience in sales enablement and/or renewals.Learning Specialist - Renewals Job DetailsOur client’s global Renewals teams are responsible for retention and growth of off-cloud and cloud contracts, and their ability to onboard effectively and keep performing...

  • Marketing Specialist

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Marketing Specialist is responsible for the research, development, coordination and promotion of marketing efforts for a defined area within the Waterloo Undergraduate Student Association (WUSA). The incumbent is responsible for developing, implementing and monitoring strategic marketing initiatives designed to maximize awareness of their...

  • Training Specialist

    2 weeks ago

    Waterloo, Canada Region of Waterloo Full time

    **Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...

  • Incident Reporting Centre Specialist

    4 weeks ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Information Systems Specialist

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Information Systems and Technology (IST) department at the University of Waterloo provides information systems, technology, and services in support of teaching, learning, research, and administrative needs across campus. Within IST, the Information Systems group works with campus partners to develop, implement, and support information systems...

  • Quality Assurance Specialist

    4 weeks ago

    Waterloo, Canada Ontario Association of Paramedic Chiefs Full time

    Job Listing | Quality Assurance SpecialistSalary Range: $42.70 - $53.37/HourLocation: Waterloo, ON Organization: Region of WaterlooJob Type: Full-timeExpiration Date: October 06, 2023Classification: Non-unionJob DescriptionWorks with the Supervisor of Professional Practice and Program Development to develop, maintain, monitor, and coordinate quality...

  • Quality Assurance Specialist

    3 weeks ago

    Waterloo, Canada Ontario Association of Paramedic Chiefs Full time

    Job Listing | Quality Assurance SpecialistSalary Range: $42.70 - $53.37/HourLocation: Waterloo, ON Organization: Region of WaterlooJob Type: Full-timeExpiration Date: October 06, 2023Classification: Non-unionJob DescriptionWorks with the Supervisor of Professional Practice and Program Development to develop, maintain, monitor, and coordinate quality...

  • Quality Assurance Specialist

    3 weeks ago

    Waterloo, Canada Ontario Association of Paramedic Chiefs Full time

    Job Listing | Quality Assurance SpecialistSalary Range: $42.70 - $53.37/HourLocation: Waterloo, ON Organization: Region of WaterlooJob Type: Full-timeExpiration Date: October 06, 2023Classification: Non-unionJob DescriptionWorks with the Supervisor of Professional Practice and Program Development to develop, maintain, monitor, and coordinate quality...

  • Equity Specialist

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: Reporting to the Director of Equity, the Equity Specialist is a member of the Equity Office responsible for planning, implementing and monitoring equity initiatives. The Specialist provides campus members support and guidance on navigating University procedures. The Specialist manages initiatives in line with the Office of Equity, Diversity,...

  • Vision Rehabilitation Specialist, High Technology

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 Year** The Vision Rehabilitation Specialist, High Technology is responsible for assessing patients for adaptive technologies for the blind and visually impaired, determines the patient’s eligibility for government funding towards the purchase of technology devices and provides training with visual aids. The Vision Rehabilitation...

  • Service Specialist

    4 weeks ago

    Waterloo, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Applications Specialist- Tooling and Automation

    4 weeks ago

    Waterloo, Canada ODC Tooling and Molds Full time

    **Job Title**: Applications Specialist - Tooling and Automation **Department**:Sales **NOC Code: 6221** **Reports To**:Varinder Purewal - **Applications Specialist, Tooling & Automation**_ ODC Tooling & Molds is a well-established company with a reputation as a world-class leader in designing and manufacturing custom automotive tooling and machines. ODC...