Inside Sales/order Desk
5 months ago
**Full-Time Inside Sales/Order Desk/Customer Service Representative - OK Tire Corporate Distribution Centre**
**Location: Surrey, BC**
OK Tire Stores Inc. has been part of the Canadian landscape since 1953 and has grown to over 300+ locations in Canada. Each OK Tire store is independently owned and operated and relies on the skills & experience of our Customer Service Team to provide them with product information
If you enjoy providing exceptional customer service - this may be the perfect fit for you. Please read onAs a Inside Sales/Order Desk/CSR, you will:
- Handle customer inquiries & addressing questions/ issues relating to orders, products and services, representing the OK Tire brand in the highest regard.
- Engage in online customer communications & offer customer support in real time over the phone & via live chat.
- Monitor all e-commerce orders across various platforms to ensure timely fulfilment and
troubleshoot delivery related issues to ensure a positive customer experience.
- Engage dealers to create selling opportunities. Share real time customer insights back to help & support decision making.
- Provide support within the warehouse to complete essential daily tasks/deadlines.
- Collaborate with various departments internally like operations, sales and marketing
**Qualifications**
- Minimum of 3 years’ experience in Digital CRM, customer service, e-commerce support or other related fields.
- Previous Automotive related experience/knowledge an asset.
- Self-starter with a sense of urgency, ability to prioritize, multi-task and meet deadlines.
- Computer savviness, ability to learn new software platforms.
- Strong communication and organizational skills.
- Positive attitude and quick learner.
- **Bilingual French/English an asset**.
OK Tire offers an excellent compensation program that including a competitive salary, fully paid benefits package (except LTD), Matching RRSP program, Annual profit share, Personal Days and a Health & Wellness spending account.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Surrey, BC V3Z 3M3: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Inside Sales: 2 years (preferred)
- Order Desk: 3 years (preferred)
Work Location: In person
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