Technicien IT Support Bilingue/ On Site Bilingual

2 weeks ago

Montréal, Canada DXC Technology Full time

**Fonctions essentielles de l’emploi**

Fournit un soutien sur place aux clients, y compris l’installation, l’entretien et la réparation des systèmes et de l’équipement.

Répond aux questions des clients et résout les problèmes.

Renvoie d’autres problèmes/questions au personnel, au secteur de service/au gestionnaire approprié aux fins de suivi, de mise à l’essai et de dépannage.

Fournit un soutien sur place aux clients, y compris l’installation, l’entretien et la réparation

Aide à instruire les clients dans l’exploitation et l’entretien des systèmes et de l’équipement.

Assurer la liaison avec les clients sur les questions administratives et techniques pour les projets assignés.

Effectuer des analyses et préparer des rapports sur les tendances et les problèmes liés aux problèmes du système.

Aide à appliquer les principes et les pratiques d’ingénierie en ce qui a trait à la conception des systèmes, au déroulement des processus et/ou à la modélisation discrète.Interagit avec les ingénieurs du client, si nécessaire, pour recueillir des informations, des modifications de conception, des exigences, etc. afin de compiler des informations pour la conception globale de la solution.Aide à traduire la conception technique en conception logicielle et à développer des plans d’essai pour vérifier la logique des programmes techniques nouveaux ou modifiés.Effectue des tests du produit final et travaille avec les ingénieurs du client pour s’assurer que le produit fonctionne comme prévu.Aider à la conception de programmes techniques de base pour des projets ou des améliorations aux programmes existants.Qualifications de base

Diplôme d’études secondaires ou G.E.D.

Trois ans ou plus d’expérience dans le soutien sur le terrain

Expérience de travail avec le matériel, les logiciels et les produits d’équipement de l’entreprise

Expérience de travail avec la technologie client et les exigences de support

Expérience de travail avec des concepts de conception de processus et/ou de systèmes

Expérience de travail avec des systèmes d’exploitation et des logiciels appropriés

Expérience de travail avec des principes et des pratiques d’ingénierie

**Autres qualifications**

Compétences interpersonnelles pour travailler avec les clients gestionnaires et haute direction et les autres membres du personnel de l’unité Compétences analytiques et de résolution de problèmes

Compétences en communication anglais et Français.

Gestion du temps et compétences organisationnelles

Capacité de résoudre des problèmes matériels et d’équipement non complexes

**Environnement de travail**

Environnement de bureau Peut nécessiter un travail de fin de semaine Peut nécessiter un travail par quarts

**Doit être autorisé a travailler au Canada Indéfiniment**

**DXC Technology (NYSE: DXC) h**elps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues

**Essential Job Functions**

Interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process.

Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.

Coordinates and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes,

Service level agreements and other criteria. Measures, maintains and documents

Provides technical services in support ;
Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products.

Escalates issues or concerns as appropriate. Recommends changes to procedures and processes; implements as approved.

Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.

Creates and maintains systems software and hardware documentation and assesses system information where appropriate.

**Basic Qualifications**

High school diploma or G.E.D.

Three or more years of technical training in computer field preferred

Three or more years of technical support experience

Experience working with company products and operating systems

Experience working with solving computer-related technical problems

Experience working with company escalation policy

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