Supervisor, Guest Services

3 weeks ago

Greater Sudbury, Canada New Sudbury Centre - Primaris REIT Full time

Reporting to the Marketing Manager, the Supervisor, Guest Services will coordinate the delivery of outstanding customer service to all patrons and tenants of the property. This position is a multifaceted role which requires interaction with customers and tenants as well as coaching and supervising staff. This position is also responsible for administering and managing specific property programs such as gift cards, community clubs, contests, etc.

**Role Responsibilities**
- Demonstrate exceptional customer service to all patrons and tenants through assisting patrons with information about the property and events
- Hire, orient and train all new Guest Services Representatives
- Prepare shift schedules which provide optimum levels of service to both patrons & tenants
- Order and maintain Guest Services Uniforms
- Set-up new tenants on Centre’s Gift Card Program
- Prepare reports and balance Gift Card reconciliations regularly, in order to evaluate sales trends and prepare action plans where necessary
- Maintain a centralized database to log feedback from customers, retailers and staff
- Mediate and liaise between the customers and tenants when conflict arises with the goal to restore harmony amongst both parties, where appropriate
- Oversee Social Media platforms
- Assist in the execution of Marketing promotions and events at the Centre
- Oversee the administration of the “lost and found” program
- Manage Community and Non-Profit Bookings and ensure all contracts and insurance requirements are submitted and accurate
- Manage and oversee stocking of all mall related information throughout the property
- Answer incoming calls on both the internal and external telephone lines
- Oversee the use and maintenance of the “Parenting Room” (if applicable)
- Oversee the rental program and maintenance of strollers, wheelchairs, etc.
- Authorize refunds for property vending machines upon request (if applicable)
- Record correspondence and relay concerns from tenants and customers to appropriate departments
- Hold regular staff meetings to ensure effective communication
- Provide support to other departments as requested
- Conduct annual performance reviews and coach direct reports accordingly
- Actively participate in the hiring and training processes when required
- Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and to maximize productivity
- Other duties as assigned

**Role Requirements**

**Formal Education and/or Certifications**
- Minimum College diploma or equivalent

**Years of Experience**
- Minimum 3-5 years of experience in a related field
- Minimum 1 year of supervisory experience

**Specialized knowledge, skills and abilities**
- Basic PC skills
- Basic Microsoft Office skills
- Social Media knowledge an asset
- Bilingual (French/English) an asset
- First Aid, CPR and AED Certifications an asset
- Outstanding customer service skills
- Positive and professional demeanor
- Ability to motivate, delegate and empower effectively
- Interpersonal skills

**Competencies**
- Communicate clearly, concisely, professionally and convey active listening and openness
- Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
- Produce accurate work with attention to detail and consistently meet deadlines
- Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
- Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others
- Overcome obstacles to get the job done, identify problems and recommend solutions
- See change positively and adapt quickly to change in work requirements

**Values**
- Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
- Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
- Integrity: Do the right thing, deliver on commitments and admit mistakes
- Teamwork: Work together as one team toward common goals
- Accountability: Hold yourself and others accountable for decisions and results

**Next Steps**

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Work Location: One location

  • Guest Services Supervisor

    1 week ago

    Greater Sudbury, Canada Gateway Casinos Full time

    **Job Type: Full-Time** **The Gateway to Your Future** You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this pivotal role as the...

  • Guest Services Supervisor

    3 weeks ago

    Greater Sudbury, Canada Gateway Casinos Full time

    **Job Type: Part-Time** **The Gateway to Your Future** You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this pivotal role as the...

  • Guest Services Supervisor

    3 weeks ago

    Greater Sudbury, Canada Gateway Casinos Full time

    **Job Type: Part-Time** **The Gateway to Your Future** You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this pivotal role as the...

  • Guest Services Supervisor

    3 weeks ago

    Greater Sudbury, Canada Gateway Casinos Full time

    **Job Type: Part-Time** **The Gateway to Your Future** You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this pivotal role as the...

  • Guest Services Supervisor

    4 weeks ago

    Greater Sudbury, Canada Gateway Casinos & Entertainment Limited Full time

    Description Position at Gateway Casinos Job Type: Part-Time The Gateway to Your Future You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to...

  • Guest Services Supervisor

    3 weeks ago

    Greater Sudbury, Canada Gateway Casinos & Entertainment Limited Full time

    Description Position at Gateway Casinos Job Type: Part-Time The Gateway to Your Future You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to...

  • Guest Services Supervisor

    2 months ago

    Greater Sudbury, Canada New Sudbury Centre - Primaris REIT Full time

    **Position Summary** The main responsibility of the Supervisor, Guest Service is to coordinate the delivery of outstanding customer service to all patrons and tenants of the property. This position is a multifaceted role which requires interaction with customers and tenants as well as coaching and supervising staff. This position is also responsible for...

  • Guest Service Representative

    2 weeks ago

    Greater Toronto Area, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Toronto, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Supervisor, Guest Services

    2 weeks ago

    Greater Sudbury, Canada New Sudbury Centre - Primaris REIT Full time

    Reporting to the Marketing Manager, the Supervisor, Guest Services will coordinate the delivery of outstanding customer service to all patrons and tenants of the property. This position is a multifaceted role which requires interaction with customers and tenants as well as coaching and supervising staff. This position is also responsible for administering...

  • Supervisor, Guest Services

    5 days ago

    Sudbury, Ontario, Canada New Sudbury Centre - Primaris REIT Full time

    Reporting to the Marketing Manager, the Supervisor, Guest Services will coordinate the delivery of outstanding customer service to all patrons and tenants of the property. This position is a multifaceted role which requires interaction with customers and tenants as well as coaching and supervising staff. This position is also responsible for administering...

  • Guest Service Agent

    1 month ago

    Greater Sudbury, Canada Days Inn By Wyndham Sudbury Full time

    Overview: We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an exciting opportunity to work in the hospitality industry and be part of...

  • Guest Services Representative

    2 months ago

    Greater Sudbury, Canada Fairfield Inn & Suites by Marriott Full time

    Job Description: Guest Service Agent **Duties**: - Greet and welcome guests upon arrival - Register guests and assign rooms - Provide information about hotel facilities, services, and local attractions - Answer phone calls and respond to guest inquiries - Handle guest check-ins and check-outs efficiently - Process payments and maintain accurate records -...

  • Bilingual Guest Experience Centre Consultant

    3 weeks ago

    Greater Toronto Area, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Vaughan)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Guest Services Agent

    2 months ago

    Greater Sudbury, Canada Hampton Inn by Hilton Sudbury Full time

    The Hampton Inn by Hilton in Sudbury is looking to hire capable, caring, and eager people to work at the front desk. Duties include: - Demonstrating a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making - Checking in/checking out guests in a friendly and professional...

  • Guest Services Agent

    2 weeks ago

    Greater Sudbury, Canada Hampton Inn by Hilton Sudbury Full time

    The Hampton Inn by Hilton in Sudbury is looking to hire capable, caring, and eager people to work at the front desk. Duties include: - Demonstrating a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making - Checking in/checking out guests in a friendly and professional...

  • Guest Services Agent

    2 weeks ago

    Greater Sudbury, Canada Hampton Inn by Hilton Sudbury Full time

    The Hampton Inn by Hilton in Sudbury is looking to hire capable, caring, and eager people to work at the front desk. Duties include: - Demonstrating a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making - Checking in/checking out guests in a friendly and professional...

  • Guest Services Agent

    2 weeks ago

    Greater Sudbury, Canada Hampton Inn by Hilton Sudbury Full time

    The Hampton Inn by Hilton in Sudbury is looking to hire capable, caring, and eager people to work at the front desk. Duties include: - Demonstrating a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making - Checking in/checking out guests in a friendly and professional...

  • Guest Services Agent

    7 days ago

    Greater Sudbury, Canada Hampton Inn by Hilton Sudbury Full time

    The Hampton Inn by Hilton in Sudbury is looking to hire capable, caring, and eager people to work at the front desk. Duties include: - Demonstrating a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making - Checking in/checking out guests in a friendly and professional...

  • Guest Services Representative

    2 weeks ago

    Greater Sudbury, Canada Holiday Inn Full time

    **JOB TITLE**: Guest Services Representative **DEPARTMENT**: Front Office **REPORTS TO**: Front Office Manager / MOD / General Manager / Director of Operations **As a Guest Service Representative, your duties include but are not limited to the following**: - Maintain professional grooming standards as per company policy. - Be equipped with complete,...

  • Guest Services Representative

    3 weeks ago

    Greater Sudbury, Canada Fairfield by Marriott Full time

    Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Investigate and resolve complaints and claims, Exchange foreign currency, Process guests' departures, calculate...