Product Owner Customer Journey, Group Benefits

7 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

What will you do?
- Guided by our North Star, co-create an ambitious vision for each member journey in collaboration with cross-functional stakeholders
- Conduct research and analysis, using qualitative and quantitative methods, to understand customer needs, behaviors, and feedback
- Research the competitive landscape and customer sentiment to influence the evolution of target state journeys
- Create and maintain documentation of current state and target state journey maps
- Facilitate workshops and co-creation sessions with internal and external stakeholders, to generate insights and ideas, and to foster alignment and buy-in.
- Connect with the appropriate data teams to c ontinuously track, measure and communicate the health of journeys
- Work collaboratively with key stakeholders to solve problems and make journey change recommendations
- Work with delivery teams to influence priorit izationof epics and features
- Consult heavily with delivery teams through development lifecycle, especially during the requirements refinement phase

What do you need?
- Bachelor's degree in business, design, human-computer interaction, or a related field.
- At least 5 years of experience developing exceptional customer experiences as a Product Owner, Service /Business Designer, Business Analyst, or a similar role
- Proven ability to define and deliver customer-centric and value-driven products that meet the needs and expectations of the market.
- A customer-centric mindset, with a firm grasp of human-centered design methodologies and a drive to create value for customers and the business.
- A strong understanding of agile methodologies to push solutions forward
- A c urious and data-driven mindset, with the a bility to understand customers through multiple sources of data and translate it into actionable opportunities.
- Excellent collaboration and facilitation skills, with the ability to engage, influence and negotiate with diverse stakeholders.
- Excellent communication skills, both verbal and written.
- Good knowledge and understanding of Group Benefits products and services, or health-related products and services is an asset.
- Previous service design or user research experience is an asset.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

Toronto, Ontario

**Salary range is expected to be between**

$70,350.00 CAD - $117,250.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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