Estate Specialist

4 months ago


Toronto, Canada CI Financial Full time

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

Reporting to the Manager, Estate, the Estate Specialist position will be responsible for all developments and implementations related to the operation of estate and death settlement.
- Ensuring all information and documentation is received in good order for processing.
- Timely and accurate processing of various financial transactions and inquiries from advisors and clients according to the established service level agreements
- Investigate on complications, escalations and inquiries regarding death settlement and specific cases.
- As well as assisting in implementing new developments in our current operation.
- Manage the entire process of the client death settlement administration accurately in a timely manner in accordance to the service standards
- Communicate, collaborate and coordinate with different stakeholders (internal teams, clients, advisors, trustees, legal, other financial institutions, CRA, government agencies, etc.) to deliver customized solutions
- Provide in depth knowledge of the death settlements, probate, wavier of probate, as well as tax reporting responsibilities for both registered and non-registered accounts.
- Responds proactively to relevant inquiries from other parties.
- Monitors client satisfaction, assesses the scope of issues, and collaborates with other business units to implement resolutions.
- Assists in the development and implementation of the team’s operation and procedure.
- Assists with presentations and communications to internal and external audience, providing explanation, help, and training.
- Performing ad-hoc duties as assigned.
- Stay up-to-date with industry trends, monitor regulatory changes, and best practices related to estate settlements.
- Assess the impact of regulatory changes on the organization, and implement necessary updates to ensure ongoing compliance.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

WHAT WE OFFER- Modern HQ location within walking distance from Union Station- Flexible & Hybrid Work Program- Equipment Purchase Program- Training Reimbursement- Paid Professional Designations- Employee Share Purchase Program (ESPP)- Corporate Discount Program- Enhanced group benefits- Parental Leave Top-up program- Fitness membership discounts- Volunteer paid Days- Complimentary vending machines



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