Client Care Specialist

4 months ago

Upper Tantallon, Canada Petfocus Westwood Hills Full time

**Client Care Specialist**

**Location**:Westwood Hills Veterinary Hospital

**Hours**:Full Time

**Start Date**: ASAP

**Westwood Hills Veterinary Hospital** has been servicing the pets and people in the area for over 20 years We are an 18 staff member practice (including 4 experienced vets). We take our commitment to animals, pet parents and our community seriously

Are you determined to give the best to clients and ensure you are doing all you can for each patient that comes in? Are you outgoing, compassionate, and an effective communicator? Do you treat everyone with utmost respect? Are you detailed-orientated, efficient, work well under pressure, and enjoy working with people and animals? If you answered “Yes” we want to hear from you
- Provides excellent customer service; is able to connect with people in a genuine, friendly and compassionate manner.
- Is a positive and successful communicator; both verbal and written in a fast-paced environment
- You should be people oriented, able to prioritize and work calmly under pressure.
- Enthusiasm, self motivation, and empathy are necessary to excel at this job.
- Prior knowledge of or the ability to learn medical terminology and Veterinary software programs
- Ability to work equally effectively with or without supervision.
- Shows initiative and seeks out opportunities to “raise the bar”
- Is dedicated to life long learning
- Detail orientated and excellent organizational skills.
- Adaptability and flexibility are key traits to possess in this role.

**What We Offer**
- Friendly and supportive work environment
- Continuing education allowance
- Comprehensive benefit plan including medical/dental coverage
- Access to online training
- Access to medical webinar events throughout the year by leading specialists
- Opportunity to advance in your career and career planning
- Commitment to the community and to helping pets in need through our VENUS (OSCAR) fund activities.
- Competitive medical and pet supply discounts

**Other Requirements**:

- Previous client care / customer service experience is required
- Graduation from an approved Veterinary Assistant Program or relevant background in animal healthcare is preferred

**Job Types**: Full-time, Permanent

**Salary**: From $16.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Evening shift
- Weekends as needed

Work Location: In person

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