On-call Public Services Assistant

4 weeks ago

Nelson, Canada City of Nelson Full time

**City of Nelson**:
**On-Call Public Services Assistant**:
**Competition #23EX22**

Reporting to the Chief Librarian, Public Services Assistants are responsible for promoting a welcoming and inviting library environment, providing front-line customer service to visitors of the Nelson Public Library and are responsible for delivering a library service that aligns with Library values: Universal & Equitable Access, Excellent Service, Equity, Diversity & Inclusion, Sustainability, and Meaningful Relationships.

The primary responsibility of the position is providing a variety of public services including borrower services, reference assistance, readers’ advisory and user-support of library technologies and digital resources.

**Qualified applicants will**:

- Have their Library Technician qualification or equivalent;
- Have two years post-secondary education and equivalent experience;
- Have significant library or other relevant work experience, including technology and customer services;
- Employ excellent communication skills to all members of the public, including those with complex needs (eg. vulnerable populations), with assurance, understanding, courtesy and tact;
- Strong computer technology skills, including use of mobile devices, integrated library systems, and software required to complete assigned tasks such as word processing and spreadsheet management;
- Knowledge of Library resources for reference services and ability to provide competent reference services to the public; Be able to work in a fast-paced environment in which simultaneous performing of multiple tasks is often required;
- Ability to develop creative solutions for challenges that arise due to shifting work-related exigencies; Ability to maintain a competent professional demeanor under pressure;
- Have knowledge of Dewey Decimal System of Classification;
- Demonstrate a love of reading, life long learning and sharing that enthusiasm with others.

**Rate of Pay**:$31.79 per hour
**Hours/Days of Work**:On Call (Mon-Sat)
**Start Date**:ASAP
**Application Deadline: April 28, 2023**

To find a full description of the position role, including required qualifications and experience, please visit **nelson.ca/jobs**

We loof forward to hearing from you

Interested applicants should reference #23EX22 and submit their resume and cover letter by** April 28, 2023, at 4:00 PM**

Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience : 2 years to less than 3 years

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