Customer Services Representative Mandarin/cantonese

4 months ago

Markham, Canada BMO Financial Group Full time

710 Markland Street Markham Ontario,L6C 0G6

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
- Mandarin/Cantonese

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Receptionist (Cantonese and Mandarin Speaking)

    4 months ago

    Markham, Canada R Spa Full time

    Our company, R SPA, is looking for a Receptionist (Cantonese and Mandarin speaking). **Requirements**: - High School graduate or equivalent - Excellent phone manner and communication skills - 1+ year experience in customer service is preferred - Fluent in Cantonese and Mandarin, with communicative English - Able to write and type in Chinese - Proficient in...

  • Psw Cantonese or Mandarin Speaking

    4 months ago

    Markham, Canada Right at Home Full time

    **Job description** **Cantonese or Mandarin Speaking PSW in Markham/Scarborough** Right at Home is looking for experienced, professional caregiver(s) in the Markham/Scarborough area fluent in Cantonese or Mandarin to assist with 1:1 client care. At Right at Home Canada, we pride ourselves in offering a full range of exceptional support and care services...

  • Trilingual Customer Service Representative

    1 day ago

    Markham, Ontario, Canada TD Full time

    Job SummaryWe are seeking a highly skilled and multilingual customer service representative to join our team at TD. As a trilingual representative, you will be responsible for providing exceptional customer service to our clients in English, Cantonese, and Mandarin.Key ResponsibilitiesProvide legendary customer service to clients through phone, email, and...

  • Trilingual Customer Service Representative

    1 day ago

    Markham, Ontario, Canada TD Full time

    Job SummaryWe are seeking a highly skilled and multilingual customer service representative to join our team at TD. As a trilingual representative, you will be responsible for providing exceptional customer service to our clients in English, Cantonese, and Mandarin.Key ResponsibilitiesProvide legendary customer service to clients through phone, email, and...

  • Customer Service Representative

    7 days ago

    Markham, Ontario, Canada TD Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our Contact Center team as a Trilingual (English/Cantonese/Mandarin) Contact Center Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and concerns in a timely and...

  • Personal Support Worker

    3 months ago

    Markham, Canada Home Instead Markham Full time

    Are you... - Interested in helping seniors age in the comfort of their own homes? - Wanting to spend more time building relationships with your clients during shifts? - Looking to join an organization that truly values and supports you? If you answered yes to any of those questions, you'd fit right in at **Home Instead Markham! **We are looking for...

  • Bilingual (English & Cantonese/mandarin) Contact

    4 months ago

    Markham, Canada TD Bank Full time

    **Bilingual (English & Cantonese/Mandarin) Contact Center Representative**: - 426535BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay...

  • Customer Service Representative

    4 months ago

    Markham, Canada Oppi Solutions Full time

    Customer Service Representative position open. We're looking for someone driven, passionate about a dynamic career environment. The competitive, energetic nature of our operation seeks like-minded talent to join us. **Salary Range**: Annual $32,240 - 41,600 + Commission + Bonus 2 months probation **Responsibilities**: - Answering customer inquires via...

  • Client Service Representative

    4 weeks ago

    Markham, Canada Canadian Imperial Bank of Commerce Full time

    Client Service Representative (Mandarin/Cantonese) We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a...

  • Trilingual (English/Cantonese/Mandarin) Contact Center Representative

    2 weeks ago

    Markham, Ontario, Canada TD Bank Full time

    Job Title: Customer Service Representative Company: TD Bank Location: Canada Job Type: Full-time Hours: 37.5 hours per week Line of Business: Personal & Commercial Banking About the Role: We're seeking a highly motivated and customer-focused individual to join our Contact Centre Team as a Customer Service Representative. As the voice of TD, you'll be...

  • Customer Service Representative

    3 months ago

    Markham, Canada CIK TELECOM INC. Full time

    CIK's initiative is to provide innovative, inexpensive, and reliable telecommunications and multi-media services to large ethnic communities across Canada and currently provides service to more than 250,000 customers as of December 31, 2021. Major products include High-Speed Internet, FTTB, Digital Home Phone, IP TV, Long Distance, and Home Security...

  • Trilingual (English/cantonese/mandarin) Credit Card

    4 months ago

    Markham, Canada TD Bank Full time

    **Trilingual (English/Cantonese/Mandarin) Credit Card Contact Centre Rep**: - 418170BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay...

  • Spa Consultant

    2 weeks ago

    Markham, Canada R Spa Full time

    Responsibilities: - Perform Clients consultations and General Sales - Development of performance targets and analysis, monthly and annual goals - Develop and execute marketing strategies focused on achieving financial goals - Manage day to day operation of the spa, including reception, reservations; Quality control including spa service and cleanliness. -...

  • Wireless Sales Representative

    4 weeks ago

    Markham, Canada The Mobile Shop Full time

    Join Our Team as a Wireless Sales Representative at The Mobile Shop!Please note that we are looking for bilingual (English and Mandarin/Cantonese)About The Mobile Shop:At The Mobile Shop, we're dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans available in the market. We take pride in our dynamic team of...

  • Trilingual (English/Cantonese/Mandarin) Contact Center Representative

    7 days ago

    Markham, Ontario, Canada TD Bank Full time

    **Customer Service Representative** We're seeking a customer-focused individual to join our Contact Centre Team, providing exceptional support to clients through phone and digital channels. Work Location: Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Job Description: As a valued member of our team, you will be the voice of TD,...

  • Cantonese/mandarin Contact Center Representative

    1 month ago

    Markham, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Department Overview** **Supporting and helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring...

  • Cantonese/ Mandarin Contact Centre Representative

    3 months ago

    Markham, Canada TD Bank Full time

    **Work Location**: Markham, Ontario, Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Department Overview** **Supporting and helping is at the heart of everything we do at our contact **centres **, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD...

  • Sales Representative

    3 months ago

    Markham, Canada Azura Window Coverings Supply Full time

    Sales Representative **Responsibilities**: - Identify and pursue sales opportunities within the wholesale market. - Build and maintain strong relationships with wholesale clients. - Meet and exceed sales targets and objectives. - Manage administrative tasks related to wholesale transactions. - Process orders, track shipments, and ensure timely...

  • Sales Representative

    3 months ago

    Markham, Canada Azura Window Coverings Supply Full time

    Sales Representative **Responsibilities**: - Identify and pursue sales opportunities within the wholesale market. - Build and maintain strong relationships with wholesale clients. - Meet and exceed sales targets and objectives. - Manage administrative tasks related to wholesale transactions. - Process orders, track shipments, and ensure timely...

  • Personal Support Worker

    3 months ago

    Markham, Canada Home Instead Markham Full time

    Are you... - Interested in helping seniors age in the comfort of their own homes? - Wanting to spend more time building relationships with your clients during shifts? - Looking to join an organization that truly values and supports you? If you answered yes to any of those questions, you'd fit right in at **Home Instead Markham!** We are looking for...