Learning Specialist, Employee Services

2 weeks ago

Burnaby, Canada PHSA Full time

**Learning Specialist, Employee Services**

BC Clinical & Support Services

Burnaby, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

**What you’ll do**
- Coordinates, drafts, and carries out learning and development strategies and programming related to payroll, workflows and documentation, and process improvement in collaboration with payroll staff and/or project stakeholders. Ensures effective coordination between initiatives and organizational system and optimal use of operational, centralized and internal team staffing as well as project resources. Participates in broad project planning activities by identifying trends and opportunities, consulting with payroll team members, clients and other stakeholders, analyzing outcome data and providing input and/or recommendations to contribute to success of the project and ensure effective planning and change management.
- Drafts and coordinates a needs assessment and an instructional design process to inform training and development requirements that includes appropriate methodology and evaluations. Develops a ‘university’ curriculum approach for employee training and development. Works closely with management to ensure that processes and procedures are developed, implemented, communicated and consistently administered in compliance with organizational objectives/policies and with any relevant laws or regulations.
- Implements improvements in payroll transactional and reporting activities which would require collaboration, direct instruction, coaching, and consultation in order to integrate new/revised system tools and processes into the learner’s current role. Contributes to business process improvement activities by working closely with Department Managers, staff and functional experts; reviewing processes, tools, services, policies and systems; and making recommendations for improvements based on professional expertise.
- Assesses group learning needs, determining resources and learning environment required. Develops, reviews, and modifies learning resources such as manuals and on-line training and reference documentation to ensure consistent usage. Facilitates the scheduling of training/educational sessions by collaborating with Managers, project team, and other stakeholder resources as applicable, to determine times, frequency and duration to ensure effective use of resources. Delivers in person and on-line training sessions including train-the-trainer as needed.

**What you bring**

**Qualifications**:

- A level of education, training, and experience equivalent to Bachelor’s Degree in Business Administration, Human Resources, or Adult Education plus five (5) years’ of recent related experience in training or employee relations.

Skills & Knowledge
- Proven working experience with human resource and payroll processes, collective agreement and legislative requirements. Broad knowledge and experience with payroll systems and processes for complex business operations. Experience in analyzing processes and business requirements for the purpose of leading change implementations and the development and facilitation of training for all ability levels on system functionality. Practical knowledge and experience in both technical and non-technical training. Proven experience in the design and delivery of training for multiple environments, including classroom-based and web-based learning formats.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vac

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