User Support Technician
3 weeks ago
Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: Will train
- or equivalent experience
**Tasks**:
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Perform Web-server backup and recovery operations
**Computer and technology knowledge**:
- Internet
- Security software
- Presentation software
- Communication software
- Website creation and management software
- Database software
- MS Office
- MS Windows
- Spreadsheet
- Wireless networks
- MS Excel
- MS Word
- WordPress
- Python
**Transportation/travel information**:
- Willing to travel
- Public transportation is available
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Attention to detail
**Own tools/equipment**:
- Computer
- Internet access
- Cellular phone
**Personal suitability**:
- Client focus
- Initiative
- Organized
- Team player
- Flexibility
**Workplace information**:
- Remote work available
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
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