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User Support Technician

5 months ago

Mississauga, Canada Equip Exports Canada Inc. Full time

Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
**Supervision**:

- 1 to 2 people
**Computer and technology knowledge**:

- JavaOS
- Networking software
- Networking security
- Internet
- Servers
- Word processing software
- Presentation software
- Programming software
- Software development
- MS Office
- MS Windows
**Work conditions and physical capabilities**:

- Fast-paced environment
- Tight deadlines
- Attention to detail
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week