Host - Front of House Support

5 months ago

Ottawa, Canada The Metcalfe Hotel Full time

**Title**: Host/Hostess

**Department**: Food and Beverage - Front of House

**Reports To**: Food and Beverage Manager
- The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era_
- Cocotte Bistro, will be a refined yet casual take on an authentic French bistro with a distinctly National Capital. Cocotte Bistro will also bet on bubbles by the glass, thoughtfully sourced ingredients, social hour specials and sharing items prepared and served en cocotte._

**Job Duties**
- Welcoming all guests entering the restaurant and thanking all guests who are leaving; asking how they enjoyed their meal and how their experience was;
- Answering the telephone and responding to reservation requests, and all other information
- Setting up and organizing the host area and other areas of responsibility throughout your shift, including cleaning and organization of all menus;
- Clear, clean, sanitize and reset guest tables in the dining room, lounge and café and meeting rooms as needed;
- Delivering room service orders to guest rooms as per standard protocols;
- Practice a very high level of communication and teamwork with peers and management;
- Provide genuine hospitality by engaging with guests throughout their entire experience, maintaining a positive personality throughout;
- Conducting guest restroom checks, maintaining the front lobby cleanliness, and cleaning the agreed designated areas by following checklist procedures and opening or closing routines;
- Following established standards for greeting guests entering the restaurant, always prioritizing the guests’ experience and needs;
- Assisting guests and responding to their needs; ensuring you help the guest in either directing them to the restroom, getting their server, or other requests;
- Organize and control the seating of guests using correct procedures and practices;
- Assist other staff members and management with other duties, tasks, and cleaning responsibilities;
- Be continually aware of, and maintain, the highest standards of professionalism by following the company dress code; maintain a professional appearance, demeanor, and attitude at all times;
- Protect the health and safety of others by adopting safe work practices and reporting unsafe conditions immediately;
**Advantages**:

- Group insurance plan
- Group RRSP matching
- Vacation pay
- 50% employee discount in all our establishments for the employee and 3 guests
- Corporate culture that promotes employee appreciation
- Employee recognition events
- Company in full growth (perspective of evolution and personal development)

**Schedule**:

- Morning, afternoon and evening shifts
- Weekend and holiday availability

**Compensation**
- Competitive wage plus tip pool

**Job Requirements**
- Smart Serve Certification required
- Proficient in speaking English and French
- Ability to effectively communicate with strong interpersonal skills with a passion for hospitality
- Possess a strong work ethic with a desire to achieve team goals
- Ability to prioritize and manage your time during high volume and busy times
- Being physically able to move quickly, bend, and reach throughout your shift; able to stand and walk for long periods of time 8+ hours
- A passion for hospitality, food service and helping create the best possible guest experience

**Work Conditions**
- Flexible hours including mornings, afternoons, evenings, weekends, and holidays
- Extended periods of standing, and other physically demanding conditions - carrying boxes, and taking out garbage and recycling

**Salary**: $16.53 per hour

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Tips

Work Location: In person

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