Administrative Assistant

3 weeks ago

Cambridge, Canada GVF Group of Companies Full time

**Who we are**:
In 1996, Farmers Depot was established within the GVF group of companies. Since then, Farmers Depot has grown to be a complete animal health and equipment supplier for livestock producers providing over two thousand quality animal health products at a competitive price with next day delivery, and product support.

Ours is a family business that cares about its employees and its community. We make sure that all our staff get what the best in class team members deserve: benefits, good wages, and respect. Whether through our charitable work, or our dedication to staff, GVF is committed to living out our principles and values.

**Culture**:
Every dollar that a customer spends at Farmers Depot is a dollar that they had to earn first. Our promises to the farmer are outstanding, friendly customer service; same day shipping; vast product knowledge and product selection. We work together as a close team with over 65 years of collective experience in a unique business place.

**The role**:
We’re looking for an **Administrative Assistant** to join our team in Cambridge, Ontario. In this role you will be the key person supporting the customer service and sales department at Farmers Depot. You will be the first impression for Farmers Depot, responsible for greeting guests and clients coming into our office and store. You will support various key people throughout the organization with administrative and office related tasks.

This is a** 12-month contract **position based out of 455 Dobbie Drive, Cambridge, Ontario. The hours for this role are 8:30am to 5:00pm Monday through Friday. Expected hours per week are a minimum of 40 hours with flexibility to come in early or work late when projects require.

**What you'll do**:

- Process all warranty requests, this includes contact with suppliers, customers, or potential category management.
- Process all new user agreement equipment orders.
- Process all warranty requests related to user agreements.
- Manage the auto-ship/subscription program.
- Manage the open orders by following up daily with team members for status updates and resolution plans.
- Maintain reports on key metrics for the Sales and Order Fulfilment teams.
- Manage the flow of “custom orders” that have been received by Customer Service and direct the orders through the necessary steps to completion - interface with customer service and purchasing.
- Assist in back-office support for customers ordering on e-commerce platform.
- Handle invoice inquiries.
- Greet customers and make them feel comfortable with shopping, reaching out to a customer service representative if further information is required.
- When guests arrive at the office, ensure they sign in and help direct them to the appropriate person.
- Back up on phones for customer service for coverage of vacation, illness, or emergency situations only.

**Your background includes**:

- 2+ years relevant work experience in an administrative support role.
- A strong customer service mentality.
- Excellent written and oral communication and interpersonal skills.
- Highly developed problem-solving skills, organizational skills, and an ability to bring forward solutions.
- Eager to learn, quick to learn, and very efficient.
- Keen eye for detail and completing tasks with a high level of accuracy.
- Ability to work independently and as a part of a team.
- Good knowledge of Microsoft Office - Word, Excel, PowerPoint, Outlook.
- Willingness to step in and help where needed.
- Background in the farming or agriculture industry and a passion for animals is an asset.

**Why work with us**:

- Extended health and dental benefits
- RRSP matching program
- Donation matching program
- Store discount at Valley Feeds

**How we behave**:

- ** Passion**:Serving customers innovatively and well.
- **Humble**: Confidence. Confidently choosing to forgo our status, deploy our resources and use of influence for the good of others before ourselves.
- **Integrity**: Consistently honest while honouring commitments with our customers, co-workers and suppliers.
- **Professional**: Committed to excellence in the way we lead, serve and relate.
- **Caring**: With a servant heart, truly caring for customers and co-workers. Find satisfaction in assisting with others’ challenges and joy in witnessing their success.
- Please note, wage will commensurate with experience

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