Night Auditor

2 weeks ago

Red Deer County, Canada INNhotels Full time

At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.

The Suites by INNHotels is a 90-room extended stay hotel, with full kitchenettes, on-site coin laundry, a fitness centre, and social space.

**JOB SUMMARY**:
**JOB RESPONSIBILITIES**:
**Night Audit Procedures**:

- Conduct night audit procedures to reconcile daily guest accounts, charges, and transactions.
- Ensure accuracy in posting room charges, taxes, and other fees.
- Generate and distribute reports summarizing daily operations.

**Guest Services**:

- Welcome late-night arrivals and assist with check-in procedures.
- Handle guest inquiries, requests, and concerns during the night shift.
- Provide exceptional customer service to ensure guest satisfaction.

**Security and Safety**:

- Monitor and ensure the security of the premises during the night hours.
- Respond to emergencies and incidents, following established procedures.
- Report any suspicious activities or safety hazards.
- Perform periodic walk throughs inside and outside building and documentation of activities.

**Financial Transactions**:

- Process guest payments, including credit card transactions and cash handling.
- Verify and balance all revenue and settlement accounts, ensuring accuracy.
- Prepare and distribute accurate and timely financial reports.

**Communication**:

- Communicate effectively with the day shift team, updating them on night activities and any outstanding issues.
- Maintain a log of significant events and activities during the night.

**Hotel Reservations Software Utilization**:

- Utilize hotel management software (e.g., WebRez) for night audit and guest management tasks.
- Troubleshoot and resolve any software-related issues.

**QUALIFICATIONS**:

- 1 year of previous experience in night audit or a related field is required.
- Familiarity with WebRezPro is an asset.
- Strong attention to detail and accuracy in financial transactions.
- Excellent communication and customer service skills.
- Ability to work independently and handle responsibility during the night shift.

**WHO WE ARE**:
The Suites is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount and Invermere.

**WHAT WE OFFER**:

- A great work environment with opportunities for development and career advancement within The Suites and the INNHotels family of hotels;
- A competitive compensation package;
- Group health plan;
- Staff events and seasonal discounts on local adventure activities;
- Hotel Discounts as part of the INNHotels family of hotels;

**Salary**: $16.25-$17.00 per hour

**Benefits**:

- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Night Audit: 1 year (required)
- WebRezPro: 1 year (preferred)

Licence/Certification:

- First Aid Certification (preferred)

Work Location: In person

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