Resident Experience Manager

5 months ago

Dartmouth, Canada Shannex Full time

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a **Resident Experience Manager** to join our PARKLAND AT THE LAKES team based in DARTMOUTH, NOVA SCOTIA.

**Meaningful Benefits**

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

- Comprehensive health, vision, and dental benefits plan including an Employee and Family Assistance Program
- Life, travel, and other insurances
- Access to virtual healthcare 24/7 for FREE through the group health benefit plan
- RRSP program (5% employer matching)
- Vacation accrual (begins immediately) and travel insurance
- Free onsite parking
- Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
- Access to continuing education and training through Shannex’s Centre of Excellence
- Opportunities to be part of sector innovation and continuous improvement initiatives
- Recognition and Rewards for service excellence and safety

**About the Opportunity**
- Maintains quality and resident satisfaction of the Parkland of responsibility
- Consistently ensures service delivery meets established brand standards in terms of quality, safety, timeliness, and customer service.
- Establishes strong processes of utilizing formal and informal resident feedback to influence operational practices.
- Oversees the orientation of new Residents to Parkland through established standards.
- Provides leadership and direction to housekeeping and hospitality services team. Accountable for management and performance of both departments.
- Manages the professional development of all Team Members within the housekeeping and hospitality services department.
- Oversees operating budget and spending processes of the food and beverage department
- Directs safety & wellness culture of housekeeping and hospitality services team.
**About You**

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

- A University Degree or equivalent experience in Business Administration, Hospitality Management, or similar education.
- 2-3 years in a management role within Hospitality or Seniors Living environment
- You are passionate about working with seniors and have experience working with the elderly in a seniors’ living or long-term care environment.
- Alzheimer’s Disease and other Dementia Care Course considered an asset.
**About Us**

It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.
- Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs._

Only those selected for an interview will be contacted.

  • Residence Manager

    5 months ago

    Dartmouth, Canada Metatron Developments Limited Full time

    **Job Overview**: We are seeking a highly organized and detail-oriented Resident Manager to oversee the daily operations of one of our residential properties. The Resident Manager will be responsible for ensuring the smooth functioning of the property, maintaining tenant relationships, and managing administrative tasks. This is an exciting opportunity for a...

  • Resident Manager

    1 month ago

    Dartmouth, Canada MetCap Living Management Inc Full time

    **Resident manager** **MetCap Living Management Inc. is one of the largest private third party property managers specializing in multi-residential property management. We are a growth orientated company with our head office located in Toronto, Ontario and property operations in British Columbia, Ontario, Quebec, Nova Scotia and New Brunswick.** MetCap...

  • Live-in Resident Manager

    6 months ago

    Dartmouth, Canada The Armour Group Limited Full time

    The Armour Group Limited is one of the leading construction and development companies in Atlantic Canada. With its dedicated team of professionals, The Armour Group continues a proud history of creating a sense of place in Nova Scotia - carefully designing, developing, constructing and operating some of our region’s most iconic buildings. With more than 45...

  • Resident Manager

    4 weeks ago

    Dartmouth, Nova Scotia, Canada Killam Apartment REIT Full time

    At Killam Apartment REIT, we are seeking a highly motivated and detail-oriented Resident Manager to oversee the day-to-day operations of our Lakefront Apartments in Dartmouth. As a key member of our team, you will be responsible for ensuring the property is well-maintained, clean, and safe for our residents.Key Responsibilities: Manage the property's...

  • Live-in Resident Manager

    5 months ago

    Dartmouth, Canada The Armour Group Limited Full time

    The Armour Group Limited is one of the leading construction and development companies in Atlantic Canada. With its dedicated team of professionals, The Armour Group continues a proud history of creating a sense of place in Nova Scotia - carefully designing, developing, constructing and operating some of our region’s most iconic buildings. With more than 45...

  • Resident Manager

    2 months ago

    Dartmouth, Canada MetCap Living Management Inc Full time

    **Resident manager** **MetCap Living Management Inc. is one of the largest private third party property managers specializing in multi-residential property management. We are a growth orientated company with our head office located in Toronto, Ontario and property operations in British Columbia, Ontario, Quebec, Nova Scotia and New Brunswick.** MetCap...

  • Resident Manager

    4 weeks ago

    Dartmouth, Canada Killam Apartment REIT Full time

    At Killam Apartment REIT, we are seeking a highly motivated and detail-oriented Resident Manager to oversee the day-to-day operations of our Lakefront Apartments in Dartmouth. This is a live-in position that requires a strong work ethic, excellent communication skills, and the ability to work independently with minimal supervision.Key Responsibilities:...

  • Assistant Resident Manager

    1 month ago

    Dartmouth, Canada MetCap Living Management Inc Full time

    **MetCap Living Management Inc. is one of the largest private third-party property managers specializing in multi-residential property management. We are a growth orientated company with our head office located in Toronto, Ontario and property operations in British Columbia, Ontario, Quebec, Nova Scotia and New Brunswick.** MetCap Living Management Inc. is...

  • Live-in Resident Manager

    5 months ago

    Dartmouth, Canada Killam Apartment REIT Full time

    Killam Apartment REIT (TSX:KMP.UN), is a growth-oriented real estate investment trust which owns, manages and develops multi-family residential properties in Atlantic Canada, Ontario, Alberta and British Columbia. Killam is focused on maximizing its value and long-term profitability through increasing earnings, expanding the portfolio through acquisitions...

  • Resident Manager

    3 weeks ago

    Dartmouth, Nova Scotia, Canada Killam Apartment REIT Full time

    At Killam Apartment REIT, we are seeking a highly motivated and detail-oriented Resident Manager to oversee the day-to-day operations of our Lakefront Apartments in Dartmouth. As a key member of our team, you will be responsible for ensuring the property is well-maintained, clean, and safe for our residents.Key Responsibilities:• Manage the property's...

  • Live-in Resident Manager, One Oak Street

    7 months ago

    Dartmouth, Canada KILLAM Apartment REIT Full time

    Killam Apartment REIT (TSX:KMP.UN), is a growth-oriented real estate investment trust which owns, manages and develops multi-family residential properties in Atlantic Canada, Ontario, Alberta, and British Columbia. Killam is focused on maximizing its value and long-term profitability through increasing earnings, expanding the portfolio through acquisitions,...

  • Live-in Resident Manager- The Killick, Dartmouth, Ns

    5 months ago

    Dartmouth, Canada Killam Apartment REIT. Full time

    Killam Apartment REIT (TSX:KMP.UN), is a growth-oriented real estate investment trust which owns, manages and develops multi-family residential properties in Atlantic Canada, Ontario, Alberta, and British Columbia. Killam is focused on maximizing its value and long-term profitability through increasing earnings, expanding the portfolio through acquisitions,...

  • Physiotherapy Resident

    5 months ago

    Dartmouth, Canada Nova Scotia Health Authority Full time

    **Req ID**:167251** **Company: Nova Scotia Health** **Location**:Central** **Zone, **location_obj2** **Department**:OPCZ DGH & TA's** **Type of Employment**:Temporary** **Hourly FT long-assignment** **(**100%** **FTE) x **1** **position(s)** **Status: cusECUnion** **Healthcare** Position** **Posting Closing Date**:25-Mar-24** Nova Scotia Health is the...

  • Physiotherapy Resident

    5 months ago

    Dartmouth, Canada Nova Scotia Health Authority Full time

    **Req ID**:167251** **Company: Nova Scotia Health** **Location**:Central** **Zone, **location_obj2** **Department**:OPCZ DGH & TA's** **Type of Employment**:Temporary** **Hourly FT long-assignment** **(**100%** **FTE) x **1** **position(s)** **Status: cusECUnion** **Healthcare** Position** **Posting Closing Date**:27-May-24** Nova Scotia Health is the...

  • Physiotherapy Resident

    5 months ago

    Dartmouth, Canada Nova Scotia Health Authority Full time

    **Req ID**:167251** **Company: Nova Scotia Health** **Location**:Central** **Zone, **location_obj2** **Department**:OPCZ DGH & TA's** **Type of Employment**:Temporary** **Hourly FT long-assignment** **(**100%** **FTE) x **1** **position(s)** **Status: cusECUnion** **Healthcare** Position** **Posting Closing Date**:22-Apr-24** Nova Scotia Health is the...

  • Resident Services Coordinator

    4 weeks ago

    Dartmouth, Nova Scotia, Canada Shannex Incorporated Full time

    About the OpportunityAs a Resident and Family Services Coordinator at Shannex Incorporated, you will play a vital role in ensuring the well-being and satisfaction of our residents and their families. Your primary responsibility will be to coordinate and deliver high-quality care services that meet the unique needs of each individual.Key...

  • Lead Resident Manager- Lakefront Apartments, Dartmouth, NS

    2 months ago

    Dartmouth, Canada Killam Apartment REIT Full time

    Killam Apartment REIT (TSX:), is a growth-oriented real estate investment trust which owns, manages and develops multi-family residential properties in Atlantic Canada, Ontario, Alberta, and British Columbia. Killam is focused on maximizing its value and long-term profitability through increasing earnings, expanding the portfolio through acquisitions and...

  • Shym Live-in Residence Coordinator

    3 months ago

    Dartmouth, Canada YWCA Halifax Full time

    **EMPLOYMENT OPPORTUNITY** **Title**: SHYM Live-in Residence Coordinator **Department**: Housing **Reports to**: Housing Manager **Job Classification**: Live-in, Permanent, Non-Management **Remuneration**:There is no hourly rate or salary amount offered for this position; remuneration comes in the form of an unfurnished, one-bedroom apartment at no...

  • Resident and Family Service Coordinator

    1 month ago

    Dartmouth, Canada Shannex Incorporated Full time

    Job Number: J- Job Title: Resident and Family Service Coordinator (LPN or RN) Job Category: Operations Management Job Type: Permanent Full Time Date Posted: October 10, Closing Date: October 31, Work Location: Bissett Court Number of Positions: 1 Job Description If you take pride in being compassionate, honest, professional and safe, consider an...

  • Property Maintenance Specialist

    5 months ago

    Dartmouth, Canada 365 Experience Inc Full time

    **Job description** Sweet Digs is Halifax's largest Airbnb management company. We have roughly 100 spaces across the HRM and a staff of 15-20 that facilitates 100's of travellers every month. Our company is entering a rapid growth stage and we are looking for a person that likes to work with their hands, and is willing to learn new skills. You'll...