Centralized Referral Coordinator

3 weeks ago

Toronto, Canada MCI Onehealth Technologies Full time

MCI The Doctor's Office is one of Canada's largest primary medical care groups, with 25 clinics conveniently located across Ontario and Alberta.

MCI The Doctor's Office allows more than one million patients to access a vast, multidisciplinary group of medical doctors, specialists, healthcare practitioners and therapists, and related services.

A career with MCI The Doctor's Office is more than using your talent and experience to earn a living; it's about choosing a workplace where you can truly make a difference. Enjoy the autonomy of leading a clinic supported by a management group that is one of the best in the business.

We are growing MCI The Doctors Office has a new opportunity for a Central Referral Coordinator.

**Job Summary**

The Central Referral Coordinator is personable, organized, and efficient in overseeing the outgoing and incoming referrals generated in the EMR system by MCI physicians. As the Central Referral Coordinator, you will manage referrals for all MCI clinic locations on the central cloud-based EMR system.

Reporting to the Clinic Manager, your responsibilities will include but not limited to:

- Coordinating/managing referral requests that MCI Physicians generate
- Manage the EMR letter queue for incoming referrals, outgoing referrals, & outgoing consult letters
- Utilizing and booking internal MCI specialists for referral requests
- Ensure that supporting patient documents, results, reports are attached to referral requests as appropriate
- Manage and keep up to date the EMR Contact/Physician Address Book
- Ensure that referral fax requests have successfully transmitted to external offices by managing Fax Queue
- Follow up on any long outstanding referrals that are still waiting for appointment dates
- Manage and train staff on using the Outstanding Referral tracking system
- Assist with Onboarding/Advertising of Internal MCI Specialist; Coordinate and schedule routine fax out to neighboring health centers/clinics of Internal Specialist availabilities.

**Qualifications**
- 1-2 years’ experience in clinic operations healthcare environment; multi-site practice is an asset.
- Experience in QHR EMR-Accuro.
- Need to have experience in systems/referral portals and processes/CRM
- Ability to manage and sustain process improvement initiatives.

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