Care Supervisor, Nursing

4 months ago

Toronto, Canada CBI Health Full time

**Care Supervisor, Nursing - Toronto**:
As a Nursing Care Supervisor within our CBI Health Home Health Services team in Toronto, you will lead a group of direct care providers to ensure that clinical service delivery meets or exceeds standards set by CBI Health and external stakeholders. Showing the way as a Regulated Health Professional (RN or RPN), you will supervise regulated staff (RN/RPN) in the provision of services that align with their scope of practice, with a focus on ensuring service and clinical excellence. The Nursing Care Supervisor is a critical role that manages the day-to-day operations of several programs and is a primary point of contact between clients, field staff and managers.

As a Nursing Care Supervisor, you will:

- Manage the day-to-day operations of Visiting, Shift and Clinic Nursing programs
- Participate in afterhours on call support for the on-call nurses
- Be responsible for investigation, resolution and reporting of all customer related complaints
- Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews
- Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations
- Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers
- Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
- Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health, external stakeholders and the associated Regulatory Body
- Ensure accurate and timely completion of appropriate documentation, including client charting
- Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
- Ensure a timely and comprehensive response to Incident Reporting (IR)
- Ensure policies and procedures are enforced and reflect best practices.

**What you will need to be successful**

To take on the role of Nursing Care Supervisor, you must:

- Possess a current registration with College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse
- Have 2 years of supervisory experience and/or experience in the home health service delivery
- Be able to effectively establish and build rapport with clients and care staff
- Possess a valid Ontario driver’s license with access to a reliable vehicle with ability to travel in community
- Have the ability to participate in afterhours on call support for the on-call nurses
- Have the ability to provide best possible solutions to problems that align with policies and uphold best practices
- Be self-motivated with an ability to work both independently and as an effective member of a team
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests._

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