Third Party Verification Agent

3 weeks ago

Toronto, Canada Provincial Smart Home Services Full time

**Job Title**: Third Party Verification Agent

**Company**: Provincial Smart Home Services

**Location**: 1243 Islington Ave Unit 800 Etobicoke, Ontario

**Employment Type**: Full-time, On-site

**Salary**: $21 per hour + overtime

**Hours**: 8:00 AM - 4:00 PM OR 10:00 AM -6:00 PM OR 4:00 PM - 11 :00PM

**Company Overview**:
Provincial Smart Home Services is among Canada's fastest-growing companies, dedicated to providing residential homeowners with cutting-edge Smart Home and HVAC products, along with 24/7 equipment protection. We are looking for a passionate and customer-centric individual to join our team as a Third Party Verification Agent.

As a Third-Party Verification Agent at Provincial Smart Home Services is responsible for verifying information or actions on behalf of a company or organization through a neutral, third-party process.

**Key Responsibilities**:
**Customer Verification**: Contact customers, clients, or individuals to verify specific information, transactions, or actions. This may include confirming personal details, orders, service agreements, or consent for services.

**Adherence to Scripts**: Follow predefined scripts and guidelines during verification calls to ensure consistency and accuracy in the verification process.

**Documentation**: Maintain thorough and accurate records of verification calls, including the date, time, and details of each call. Properly document any discrepancies or issues that arise during verification.

**Data Security**: Handle sensitive customer information with the utmost care and follow strict data security protocols to ensure confidentiality and compliance with privacy regulations.

**Compliance**: Ensure compliance with all relevant laws, regulations, and industry standards pertaining to verification processes. This includes verifying the identity of individuals and obtaining necessary consents when required.

**Communication**: Effectively communicate with individuals undergoing verification, address their questions or concerns, and guide them through the process professionally.

**Accuracy**: Pay close attention to detail to ensure that the information verified is accurate and complete, as errors can have significant consequences.

**Problem Resolution**: Handle any issues, disputes, or challenges that may arise during the verification process. Work to resolve these issues while maintaining a neutral and unbiased stance.

**Customer Service**: Provide excellent customer service, especially when dealing with customer inquiries or concerns related to the verification process.

**Training and Development**: Stay updated on industry regulations, company policies, and best practices for verification. Participate in training and development programs to enhance skills and knowledge.

**Maintain Neutrality**: Maintain a neutral and impartial stance throughout the verification process to ensure fairness and prevent any bias.

**Report Generation**: Prepare and submit reports summarizing the results of verification activities, including any trends or patterns that may emerge.

**Compliance with Company Policies**: Adhere to the organization's policies and procedures, ensuring consistency and compliance with company standards.

**Quality Assurance**: Participate in quality assurance initiatives to continuously improve the accuracy and effectiveness of the verification process.

**Efficiency**: Strive to complete verification tasks efficiently and within established timeframes while maintaining quality and accuracy.

**Adaptability**: Be adaptable to changes in verification processes, scripts, or regulations as they may evolve over time.

**Qualifications**:
High school diploma or equivalent; additional education or relevant certifications are a plus.

Previous customer service or call center experience is preferred.

Excellent verbal and written communication skills.

Strong problem-solving abilities and the ability to think critically.

Empathetic and customer-focused attitude.

**Why Join Provincial Smart Home Services?**
- Competitive hourly wage.
- Full-time, on-site position with parking included.
- Convenient location right across Islington Subway Station for easy TTC commute.
- Opportunity to work with a dynamic and rapidly growing company.
- A supportive and professional work environment.

**Salary**: $21.00 per hour

**Salary**: $21.00 per hour

**Benefits**:

- Company events
- On-site parking

Schedule:

- Evening shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Toronto, ON M8X 1Y9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How many years of customer service experience do yo have?

Work Location: In person

Expected start date: 2023-11-27

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