Guest Services Representative

6 months ago

Regina, Canada Delta Regina Full time

The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

**Major Duties and Responsibilities**
- Registers guests and assigns rooms, accommodating special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Files room keys.
- Knows how to use front office equipment.
- Processes guest check-outs.
- Posts and files all charges to guest, master, and city ledger accounts.
- Follows procedures for issuing and closing safe deposit boxes.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling procedures.
- Reads and initials the pass-on log and bulletin board daily, and is aware of daily activities and meetings taking place in the hotel.
- Attends department meetings.
- Coordinates guestroom maintenance work with the engineering and maintenance division.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures. Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
- Duties associated with Guest Service Representative’s position including but not limited to the above.

**Minimum Qualifications and Skills**
- High school graduate or equivalent.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Excellent organizational, written and oral communication.
- Proficient/familiarity with Opera would be an asset.
- Night Audit experience is an asset.

**Mental Effort**
- Mental and visual concentration during computer work daily, for accuracy in data entry and editing.
- Mental effort required in multi-tasking and handling interruptions that require refocusing.
- Listening and mental attentiveness in fulfilling manager's requirements and accommodating guests

**Physical Effort**
- Standing at a computer for long periods of time.

**Working Conditions**
- Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions.
- Frequent handling of queries and calls from guests, potential guests, and other departments.

**Type of Supervision Required**

Reports to the Front Office Manager. Works under general instructions to prioritize and complete assigned tasks.

**Please Note***: This Job Description is not neither definite nor restrictive and may be modified or added to in the future to meet changing needs.

  • Guest Services Representative

    5 months ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. **WHAT YOU WILL DO** **1.**_ Provides administrative support to the...

  • Guest Service Representative

    5 months ago

    Regina, Canada Marriott International, Inc Full time

    **Job Number** 23150239 **Job Category** Rooms & Guest Services Operations **Location** The Hotel Saskatchewan Autograph Collection, 2125 Victoria Avenue, Regina, SASK, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel industry,...

  • Guest Service Representative

    6 months ago

    Regina, Canada Marriott International, Inc Full time

    **Job Number** 23217756 **Job Category** Rooms & Guest Services Operations **Location** The Hotel Saskatchewan Autograph Collection, 2125 Victoria Avenue, Regina, SASK, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel...

  • Escape Room Host- Guest Service Representative

    5 months ago

    Regina, Canada Escape Manor Full time

    **Job Summary** *Please note, a cover letter is required in order to be considered for the job. Show us your awesome personality! Escape Room Host / Guest Services Representative. Escape Manor, Regina's premiere real life escape room experience, is looking to add to it's team. If you are awesome, outgoing, and want to work in a fun and challenging...

  • Guest Experience Representative

    6 months ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. The Guest Experience Representative serves guests attending events held...

  • Venue Services Representative

    3 weeks ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    Key Responsibilities:The Guest Experience Representative Lead plays a vital role in creating a memorable experience for our guests at Regina Exhibition Association Limited (REAL). This position reports to the Supervisor, Guest Experience & Ticket Operations, and serves as a liaison between guests and the venue. Key responsibilities include:Providing...

  • Guest Experience Lead

    1 month ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. Reporting to the Supervisor, Guest Experience & Ticket Operations, the...

  • Guest Experience Lead

    3 weeks ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    Job SummaryWe are seeking a highly skilled Guest Experience Lead to join our team at Regina Exhibition Association Limited. As a key member of our staff, you will be responsible for providing exceptional customer service to our guests, ensuring their safety and enjoyment of our events.Key ResponsibilitiesCustomer ServiceAssist guests in finding solutions to...

  • Guest Experience Lead

    4 weeks ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    Customer Service ExcellenceWe are seeking a highly skilled Guest Experience Lead to join our team at Regina Exhibition Association Limited. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our guests, ensuring their safety and enjoyment of our events.Key ResponsibilitiesConduct outstanding...

  • Customer Service Representative

    5 months ago

    Regina, Canada Evolution Fitness Full time

    Job description The following provides a detailed description for the position of Customer Service Representative. Actual duties performed may vary slightly. General Position Description The Customer Service Representative greets, assists, and directs members, guests, staff and callers as they enter or call the gym. Also performs a variety of...

  • Guest Experience Lead

    1 month ago

    Regina, Canada Regina Exhibition Association Limited Full time

    THE OPPORTUNITY AWAITS YOUREAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences.Reporting to the Supervisor, Guest Experience & Ticket Operations, the Guest...

  • Guest Experience Lead

    4 weeks ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    Job Title: Guest Experience LeadRegina Exhibition Association Limited is seeking a highly skilled Guest Experience Lead to join our team. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences in our venues.Key Responsibilities:Conduct outstanding customer service by assisting guests in finding solutions...

  • Guest Service Agent

    5 months ago

    Regina, Canada Courtyard Regina Downtown Full time

    We are currently recruiting for a Full-time Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities and assisting our guests throughout their stay. If you have a...

  • Guest Service Agent

    3 weeks ago

    Regina, Canada Courtyard Regina Downtown Full time

    The Courtyard Regina Downtown is currently recruiting for a Full-time Guest Service Agent to join our team and serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities and assisting our...

  • Guest Services Agent

    5 months ago

    Regina, Canada See Sight Tours Full time

    **Company's Brief**: See Sight Tours proudly offers guests personalized, small-group tours and services in 20 cities across the USA and Canada. Our team is dedicated to creating exciting and enjoyable experiences for guests through providing friendly and professional service at an affordable price. As an award-winning company, customer service is the...

  • Guest Service Agent

    5 months ago

    Regina, Canada Wingate by Wyndham Regina Full time

    We are looking for a Full-time Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel...

  • Guest Service Agent

    5 months ago

    Regina, Canada Wingate by Wyndham Regina Full time

    We are looking for a Full-time Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel...

  • Guest Services Manager

    2 months ago

    Regina, Canada Wingate by Wyndham Regina Full time

    The Wingate by Wyndham Regina is currently recruiting for a full-time addition to our Management team. The Guest Services Manager will be responsible for leading the day to day operations at the front desk. The right person will as be the key individual leading the overall guest experience at the hotel in coordination with our other departments. Reporting...

  • Guest Services Manager

    5 months ago

    Regina, Canada Hurst Hospitality Inc. Full time

    Reporting to the General Manager, the Guest Services Manager is responsible for the development of a motivated, organized, and empowered Guest Services team to provide the level of service, professional work standards and guest care required by brand standards and contribute to the overall profitability of the property. This position is located at our...

  • Assistant Manager, Guest Experiance and Ticket

    6 months ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. The Assistant Manager, Guest Experience & Ticketing is essential for...