Front Desk Supervisor

1 month ago


Québec, Canada Marriott Residence-Inn and Courtyard hotels, Montreal-airport Full time

**Fonctions essentielles de l’emploi**:

- Agir à titre de responsable de la réception lorsque l’AGM est absente;
- Gérer conjointement avec la directrice, le personnel de réception
- Établir et coordonner, avec la directrice, l’implantation des nouvelles procédures et s’assurer que celles-ci soit respectées par les employés du département;
- Travailler conjointement avec les autres départements de l’établissement;
- Avoir une présence à la réception;
- Faire les suivis en ce qui a trait aux employés;
- Rencontrer les clients;
- Former les nouveaux préposés à la réception;
- Agir à titre de coach avec l’équipe de réception;
- Transmettre les messages provenant de la direction aux employés;
- Aider les nouveaux projets
- S’assurer que le service à la clientèle soit conforme, en tout temps, aux normes et standards de Marriott
- Effectuer les rondes d’inspection périodique;
- Être en mesure de prendre des décisions reflétant les valeurs et standards de l’hôtel;
- Toutes autres tâches jugées essentielles dans le cadre du poste.

**Qualifications et compétences requises**:

- Expérience minimum de 2 ans au poste de superviseur à la réception et expérience de 1 an au poste d’auditeur de nuit d’un établissement hôtelier de même catégorie;
- Bonne connaissance du Logiciel Fosse et GXP
- Aptitudes pour la gestion d’équipe;
- Passion pour le service à la clientèle;
- Attitude positive et proactive;
- Flexibilité et disponibilité pour travailler avec des horaires variés. Poste de soir et au besoin de jour et de nuit;
- Grand sens des responsabilités et souci du détail;
- Bilinguisme essentiel au parlé et à l’écrit, trilingue (un atout);
- Diplôme en gestion hôtelière (un atout).

Type d'emploi : Temps plein, Permanent

Salaire : 49 000,00$ à 51 000,00$ par an

Avantages:

- Congés de Vacances et Compensatoires
- Nourriture à Prix Réduit ou Gratuite
- REER Collectif
- Stationnement sur place

Horaires de travail:

- 8 Heures
- Disponibilité la fin de semaine
- Quart de soir

Types de paie supplémentaire:

- Heures supplémentaires majorées

Capacité à faire le trajet ou à déménager:

- Montréal, QC: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Obligatoire)

Lieu du poste : Un seul lieu de travail


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