Front Desk Agent

2 months ago


Québec, Canada Hôtel Faubourg Montréal Full time

Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to:
**Responsibilities**
- Always offer professional, friendly and kind service
- Process all external and internal calls, either by redirecting calls or assisting the caller
- Take charge of the correspondent's request and monitor it according to hotel standards
- Have a good knowledge of all services, especially reception, housekeeping, and technical maintenance
- Serve as liaison for guests requiring information regarding all aspects of the hotel
- Attend people with special needs;
- Have a thorough knowledge of the hotel's emergency procedures
- Follow department policies, procedures, and service standards
- Writes various reports, letters and general correspondence;
- Complaint management;
- Follow all security policies
- Other assigned functions

**Requirements**:

- Experience in customer service in Hospitality,
- Bilingual English-French, a third language an asset;
- Strong interpersonal skills and problem solving
- customer service oriented attitude;
- Must be flexible in time management;
- Very responsible and reliable
- Ability to work under pressure in a fast-paced environment
- Ability to work consistently with other colleagues as part of a team
- Ability to focus on customer needs, staying calm and courteous at all times
- Must be mínimally available on Saturdays, Sundays, holidays and another day during the week
- Computer skills in Microsoft and Opera PMS would be an asset.
- Must be available for day shift, evening and night shift (23:00 to 07:00)

**Salary**: $22.64-$23.67 per hour

Schedule:

- 8 hour shift
- Evening shift
- Morning shift
- Weekend availability

Work Location: In person


  • Front desk agent

    2 months ago


    Québec, Quebec, Canada Hôtel Travelodge Québec Full time

    Work place: 3125 boulevard Hochelaga, Québec, Quebec, Canada, G1V4A8Status: Part-timeSchedule Type: Evening and weekendSalary: $20.38 per hourLocated at the entrance of Quebec City, near the main bridges and highways, Travelodge Quebec is easily accessible. Whether you're coming to develop your transferable skills or to build a career, you'll appreciate...

  • Front desk agent

    1 week ago


    Québec, Quebec, Canada Hôtel Travelodge Québec Full time

    Work place: 3125 boulevard Hochelaga, Québec, Quebec, Canada, G1V4A8Status: Part-timeSchedule Type: Evening and weekendSalary: $20.38 per hourLocated at the entrance of Quebec City, near the main bridges and highways, Travelodge Quebec is easily accessible. Whether you're coming to develop your transferable skills or to build a career, you'll appreciate...


  • Québec, Canada Club Med Full time

    ContratCDD saisonnier de 3 à 8 mois - LocalisationMontreal - Diplôme- Excellent customer service skills and positive attitude- DétailsThe All Inclusive Career Compensation package includes: - 6 months contract (renewable) - Round trip airfare covered - Room & board provided - Full access to all resort amenities - Competitive salary and healthcare...


  • Québec, Canada CTConsultants Full time

    **CTC007515 - Support Agent Service Desk**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Nine months**: **Mode de travail: Mixed**: **Description**: - Interviews will be held Both French & English - 1st virtual & 2nd in office / - Side project - Ticketing & Billing Descriptions: Roles and Responsibilities: Responsible...

  • Reservations agent

    3 days ago


    Québec, Canada Marriott Airport Residence Inn & Courtyard Full time

    The Marriott Courtyard and Residence Inn Montreal Airport hotels are located in the heart of the Ville Saint-Laurent business district (TransCanada Highway and Cavendish Expressway), just minutes from Montreal-Trudeau Airport. The Courtyard, designed with the business traveler in mind, offers 160 rooms. The Residence Inn, the West Island's only long-term...


  • Québec, Canada O Coiffure & Spa Full time

    O Coiffure & Spa is your destination for relaxation, self-care, and connection in Downtown Montreal. We are redefining urban pampering by creating a space for decadent experiences through our one-of-a-kind hair salon, spa, and cocktail bar. Established in 1981, our team has worked tirelessly over the years to stay on the leading edge of indulgence. We are...


  • Québec, Canada O Coiffure & Spa Full time

    O Coiffure & Spa is your destination for relaxation, self-care, and connection in Downtown Montreal. We are redefining urban pampering by creating a space for decadent experiences through our one-of-a-kind hair salon, spa, and cocktail bar. Established in 1981, our team has worked tirelessly over the years to stay on the leading edge of indulgence. We are...

  • Desk Assistant

    1 month ago


    Québec, Canada AMERICAN CAMPUS COMMUNITIES Full time

    The Desk Assistant is a representative of the staff, serving an important role in developing a sense of community. The desk assistant is responsible for three areas of accountability. These areas are the keys to the orderly operation of the front desk. Essential Duties and Responsibilities (other duties may be assigned): MAINTAIN COMMUNITY STANDARDS AND...


  • Québec, Canada soho square solutions Full time

    **Job Details** **IT service desk Specialist** **Your mission** As an IT service desk Specialist, your mission is to improve the user experience by providing a Hight class service. You are responsible for prioritize requests, resolve first level end-user access problems, trigger required changes, and where required, escalate request to IT team members In...

  • Front Desk Agent

    2 months ago


    Québec, Canada B52Fit Full time

    **Job Description**: - Creating member, selling memberships and building client - Opening/closing - Ensuring a clean and sanitary gym environment - Ensuring member safety - Collecting payments - Day to day operations of the gym - Answer phone efficiently and quickly with clear professionalism - Provide studio tours to new clients - Data entry - upload...

  • Front Desk Agent

    2 months ago


    Québec, Quebec, Canada Hôtel PUR, Québec, un hôtel Tribute Portfolio Full time

    Vous recherchez une place authentique et accueillante? L'Hôtel PUR du quartier St-Roch peut vous offrir ça Et nous voulons vous connaître...Avec 242 chambres, 11 salles de réunion/banquet, le restaurant Table., centre de conditionnement physique et aquatique, opéré par Crescent Hotels & Resorts, sous la bannière Tribute Portfolio faisant partie de la...

  • Reception Clerk

    2 days ago


    Québec, Canada IGA Full time

    **Reception clerk**: Full-Time Number of hours per week : between 32 and 40 Shift : Day Availability : Weekdays **Become a reception clerk!** Are you curious to learn more about food, are you motivated and resourceful? Are you the one in your family who always inspects your delivery to make sure you got everything right? Then this job should be of...


  • Québec, Canada Downtown Montreal Dentistry Full time

    The office is open during regular business hours, and this role is part time Monday, Tuesday and Friday. On the job training will be provided. Prior experience in a dental setting is not required, but a positive attitude and excellent people skills are. You must be comfortable with using computers in an office environment. **Job Types**: Part-time,...


  • Québec, Canada Marriott Residence-Inn and Courtyard hotels, Montreal-airport Full time

    **Fonctions essentielles de l’emploi**: - Agir à titre de responsable de la réception lorsque l’AGM est absente; - Gérer conjointement avec la directrice, le personnel de réception - Établir et coordonner, avec la directrice, l’implantation des nouvelles procédures et s’assurer que celles-ci soit respectées par les employés du...

  • front desk clerk

    1 week ago


    Québec, Quebec, Canada Courtyard Marriott Quebec Full time

    Nous cherchons actuellement des réceptionnistes pour combler 2 postes,1) Un poste à temps partiel sur fin de semaine2) Un poste à temps plein principalement sur semaine jour ou soir.Faites partie du succès de notre nouvel hôtel, qui dispose de 160 chambres au look dernier cri, de 5 espaces de réunions modernes et lumineux, d'un restaurant et d'un...

  • Office Manager

    2 weeks ago


    Québec, Canada Boutique d'animaux Chico Full time

    **Job Summary**: - **Responsibilities**:_ - Manage front desk operations, including answering phones, greeting visitors, and directing inquiries_ - Supervise administrative staff and provide guidance and support as needed_ - Communicate effectively with team members and external stakeholders_ - Oversee and maintain office supplies inventory_ - Develop and...


  • Québec, Canada Institut nordique de recherche en environnement et en santé au travail INREST Full time

    Offre d’emploi **Agent(e) communication** **Description de l’organisme** **Sommaire de la fonction** Le/la titulaire du poste d’agent(e) aux communications contribue à la définition des objectifs et des programmes d’information et de communication, actualise des moyens et réalise des activités aptes à favoriser la circulation de...


  • Québec, Canada Club Med Full time

    ContratCDD saisonnier de 3 à 8 mois - LocalisationMontreal - Diplôme- Diplôme en Tourisme et/ou en Hôtellerie est souhaité- Détails- Contrat de 6 mois (minimum) - Transport aérien - Hébergement - Tous les repas/breuvages - Accès illimités aux installations du village Club Med - Salaire et assurances médicales - ExpérienceExpérience dans la...


  • Québec, Canada Botpress Full time

    We are seeking a highly skilled and passionate Senior Front-End developer to join the Botpress team and build the future of AI Agents . With over 350,000 users since last year's launch, come join a fast-growing startup. The person we’re seeking is obsessed with details, always keeps the end-user (de


  • Québec, Canada Botpress Full time

    We are seeking a highly skilled and passionate Senior Front-End developer to join the Botpress team and build the future of AI Agents . With over 350,000 users since last year's launch, come join a fast-growing startup. The person we’re seeking is obsessed with details, always keeps the end-user (de