Office Manager

1 month ago

North Vancouver, Canada Elumind Centres For Brain Excellence Full time

**BACKGROUND**:
We are a well-established Brain Health Centre located in North Vancouver. We have an opening for 1 full-time Office Manager position. All training will be provided on the job.

At Elumind, we provide state-of-the-art brain and mental health services to individuals in search of reaching the peak of their brains’ potential. Our philosophy encompasses a variety of integrative approaches to brain health as we believe that healthy software (the mind) can only run on healthy hardware (the nervous system). Our vision is to restore the mind-body connection by making the nervous system whole again through both attending to the body and the mind.

**Why should you work for us?**
- Fully paid-for training and room for growth based on talent and skill
- Competitive compensation based on ability and performance and health benefits
- We are a socially conscious organization and believe in giving back to the community.
- Our philosophy is: At Elumind, we recognize and prioritize clients’ brains as the most important aspect of their vitality and health in everything that they do
- Special events for our teams, including regular staff gatherings, get-togethers’ and community events.
- On-going training and team meetings to foster collaboration and innovation **About us**

Our work environment includes:

- Modern office setting
- Coffee/Tea provided
- Regular social events
- Wellness programs
- Growth opportunities
- International Workforce
- Safe work environment

**Responsibilities**:

- Strategic planning under the direction of the Medical Director at the clinic level to enhance profitability, productivity and efficiency throughout the HQ and other branches’ operations.
- Responsible for driving the center to achieve and surpass business goals and objectives while maintaining an acceptable level of quality.
- Work closely with finance to develop and manage budgeting and budget execution.
- Work closely with business intelligence to track and impact performance metrics and reporting and communicate.
- Provide day-to-day leadership and development management to the center that mirrors the adopted mission and core values of the Elumind Centres.
- Representing the operations team members and addressing their concerns on a daily basis.
- Participates and directs the performance management process within the team by ensuring performance issues are addressed in a timely and effective manner. Provide feedback and coaching to help the team members to meet their daily, weekly, and monthly targets.
- Manage customer service delivery through setting appropriate goals, targets and overall expectations for the practices and team.
- Maintain regular, productive communication with all executives, managers, medical doctors (IMGs), technicians, admins, and other staff.
- Provides timely, accurate and complete reports on the operating condition of the HQ and other branches to the executives.
- Collaborate with other managers to develop and implement plans for operational infrastructure of systems, processes, and personnel designed to accommodate growth objectives.
- Ability to support company growth within the HQ and other branches.
- Creates a high-performance team by focusing on retaining and developing talents.
- Address all HR related issues based on policies and processes implemented by the HR Team, using conflict resolution methods when needed to reinforce Elumind culture and a working team harmony.
- Working in partnership with Talent Acquisition to maintain and achieve a high-performance team at the provider level by attracting, recruiting, retaining, and developing talent.
- Plan, organize, direct, control and evaluate the delivery of health care services.
- Oversee the daily operations of the HQ and other branches, including managing staff and resources.
- Develop and implement policies and procedures to ensure the delivery of high-quality client care.
- Collaborate with other health care professionals to ensure the best possible client experience.
- Any other duties as assigned by your Executive.

As you can see, this position is for someone who is highly motivated, a multitasker, and focused on customer service, and delivering results. If that, is you, we can’t wait to meet you.

**Required Skills and Qualifications to apply**:

- Bachelor’s Degree or equivalent experience
- 8 years of operations experience with 3 years in a management role
- 5 years of leadership and health care management experience
- Strong facilitation, problem solving, analytical and interpersonal skills.
- Highly proficient in MS Office (Excel, Word, and Outlook) and usage of computer
- Ability to adapt to constantly changing environment.
- Demonstrates excellent written and oral communication skills.
- Exceptional relationship management skills to build bridges and eliminate any gaps between regional manager, partner dentists and clinical staff.
- High standards for integrity, honesty, professionalism, and work ethic.
- Abilit

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