Co-op/student - Field Support Technician

1 day ago

Altona, Canada Elmers Manufacturing Full time

At Elmer's we’ve been equipping farmers with innovative solutions for 40 years. Owning and operating our own farm we understand what farmers need and want out of our products and our company. We strive to provide our customers with products that will effectively handle even the toughest environments. Harvest after harvest, our mission is to produce world-class farm equipment for the needs of the progressive farmer.

We have an upcoming opportunity in the Product Support Department as a **_Field Support Technician_**.

The core mission of the Field Support Technician is to ensure customer satisfaction in-season. This role is expected to be constantly engaged with customers in field to address any small or large issues after the purchase of their product, provide training if required, and collect feedback whenever possible.

This position will be shared between three staff, using a three-week tour in the field, with time in the shop between rotations. The time between tours will be spent working with the R&D Department, with some possible travel required in Western Canada during that time. Our goal is to have issues resolved within 24 hours.

In This Role You Will
- Address issues with customer equipment in the field.
- Inspect/maintain R&D carts running in the field.
- Support the Sales Demo Program (as needed).
- Assist with Dealer Technician Training.
- Gather & document customer feedback.

We’re Looking For
- Ability to work independently/mínimal direct supervision
- Honesty, Integrity and Ethical Behaviour
- Troubleshooting/mechanical aptitude
- Computer/documentation abilities
- Ability to travel for up to 3 weeks at a time
- Valid passport and ability to travel in the U.S.
- Bachelor or Diploma in Engineering or Engineering Tech. (completed or in progress)

In addition to a competitive salary, we offer a dynamic, growing workplace that provides opportunities for all staff to have an impact.

Our facility is conveniently situated near Altona, MB. Altona is an attractive, caring, and progressive community with abundant cultural, recreational, and educational opportunities for all ages. With amenities and opportunities that rival much larger municipalities, there’s no better place to be.

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