Think - Mortgage Servicing Administrator

4 weeks ago

Calgary, Canada True North Mortgage Full time

Would you like to be proud of where you work and the products you sell? How about enjoying coming to work every day while being well compensated for your performance?

If you answered “Yes” to the above, then consider joining Canada’s most innovative company in the mortgage industry
At True North Mortgage we put the customer experience first We do this by offering the best rates on full-featured mortgage products exclusive to True North Mortgage. We took this to the next level by starting our own CMHC approved lender in 2016 called THINK Financial
**Your Role**:
We are growing fast and our team is looking to for a Mortgage Administrator to help us provide and maintain daily administration of loans and mortgages.
This position is full-time.
There are many paths to success... We give you the freedom to use the tools and a style that works best for you. Just as we customize solutions for our clients, we provide our Mortgage Administrators with the tools they need to promptly and effectively support our clients.
**Must Haves**:

- Flexibility Monday to Friday schedule with hours ranging from 6:00am to 6:00pm Calgary time. Great opportunity for someone looking for office experience in an exciting new role
- Ability to effectively maintain strong relationships with THINK Financial clients while administering files
- Fast paced environment, must be able to keep current with changes
- Fluent written and verbal communication in English, French is a bonus
- History of delivering an extraordinary experience with a focus on results
- Strong decision-making skills to convey solutions to areas of concern
- Proven ability handling difficult situations and use of good judgement based on experience and knowledge
- Experience with e-faxing, DocuSign and MS Office tools such as Word, Excel, Outlook and Slack
- Post Secondary education preferred.

**The Work**:

- Maintains and promotes the company products and services
- Onboarding investors while providing outstanding relationship-focused care and service
- Respond and process investor requests quickly and accurately
- Provide accurate, valid and complete information by following company guidelines and security regulations
- Develop and maintain a thorough working knowledge of all company products and services
- Handle customer issues/concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep account of customer interactions, process customer accounts and file documents
- Other administrative tasks as needed

**The True North Advantage**:

- In-House financing - this is where we really shine THINK Financial, (THINKFinancial.ca) our own lender, has the lowest rates in the country which will allow you to compete in the most competitive market.
- Private Lending - THINK Financial also offers private lending when your clients cannot qualify via the traditional route.

**What we Offer**:

- Diverse work environment
- Team events We want you to be fully integrated into the True North team. We will hold regular team events so you can create new relationships and let loose and have a good time Work hard, play hard
- Modern lounge outfitted with table tennis (ping pong for those of us less serious about the sport) and a games room
- Rapidly growing organization
- Professional team with a shared perception of how things are done

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