Avp, Canadian Performance Management

4 weeks ago


Toronto, Canada TD Bank Full time

**Work Location**:
Toronto, Ontario, Canada

**Hours**:
37.5

**Line of Business**:
Financial Crimes & Fraud Mgmt

**Pay Details**:
$145,000 - $200,000 CAD

This mandate will play a critical role within the TD's Canadian Fraud Management (CFM) business and our continuing evolution related to the overall fraud strategy. Reporting to the Vice President, Canadian Fraud Management Group, the AVP, Canadian Performance Management, CFM build and deliver against the following:

- Lead diverse teams of highly skilled and knowledgeable professionals (technical, analytical and fraud savvy in nature) in managing the current and forward looking prevention, detection and mitigation of fraud through the development of strategies, rules and tactics to provide critical support and risk mitigation to multiple lines of business (products and channels).
- operate in constant a changing and fast paced environment as threats evolve and effectively balance the impacts to the customer and colleague experience (Fraud Operations frontline detection and claims agents, NACC and Retail) as solutions are designed to combat attacks and reduce risk.
- Lead the overall direction and development of fraud strategies for Canadian Personal and Business Banking products (CPB, CBB) including Credit Cards (TDCT & MBNA), Debit Cards, Cheque, Direct / Digital Channels (including EMT, Wires), Retail (PBDE), NACC and other partners
- End to end accountability for developing and determining the execution plan of fraud strategies in order to mitigate fraud loss while balancing the impact to customers and our operation teams
- Drive and align analytical modeling priorities AI2 to maximize the return on investing to the bank, our customers and colleagues
- Develop and maintain productive relationships with key stakeholders, supporting Partner Integration as required especially at the SVP and VP partner levels, as well as other stakeholders both internal and external to the organization where relevant
- Develop repeatable and consistent processes for fraud intelligence gathering and participate in threat landscape and industry trend discussions and forums
- Establish an industry presence and build relationships with appropriate industry partners
- Attract, motivate and retain a highly diverse qualified and engaged team to fulfill current and future business needs
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the bank
- Ensure that the execution of fraud strategies balance customer experience (including false positive ratios), fraud loss performance and operational cost and impact
- Utilize diagnostics to identify system, strategy and operational efficiencies
- Establish clear goals and metrics, assess and explain variances, seek opportunities and drive continuous improvement
- Expand detection capability for new and emerging fraud trends and vectors. Identify and escalate gaps in process, tools, analytics or technology hindering efficiency and/or effectiveness
- Convert insights into recommendations to drive initiatives, partnering with ED&A on the development of business cases and performing post implementation tracking to ensure that targets are attained
- Monitor customer, account and transactional trends to improve fraud detection while always considering the trade off with customer experience and P&L growth
- Design champion / challenger strategies that lead to ongoing learning and improvement
- Demonstrates an understanding of critical regulations and payment network rules that impact Gross and Net Fraud Losses, acting and talking ownership to optimize results within the frameworks
- Monitor and report on compliance with risk appetite and policies
- Provide thought leadership and oversight to the Fraud Claims transformation, leveraging technical skills to support automation efforts and deep analytical expertise to improve access to data and reporting with ED&A that is critical to ensuring TD optimizes the efficiency and effectiveness of this important operations function, both onshore and offshore (recovering millions of dollars annually)

KEY LEADERSHIP BEHAVIOURS:

- Set strategic direction and roadmap for Canadian Performance Management
- Identify and execute against continuous improvement opportunities
- Engage team members at all levels, inspire to deliver against the customer experience
- Build and nurture relationships across CFM
- Role model behaviors consistent with TD's leadership profile
- Promote a unique and inclusive performance based employee culture
- Committed to making "functionalized" operating model work
- Take risks that are understood and can be managed
- Support speed, simplicity, agility in decision making and action
- Exceptional People Management experience
- Think strategically, facilitate discussions and communicate to all levels including leadership are key to success.
- Build trust with colleagues and business partners by demonstrating personal consistenc



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