Aquatic Manager

7 months ago

Richmond Hill, Canada White Dolphin Swimming Club Full time

WHY JOIN WD SWIM SCHOOL?

Making a meaningful difference in the lives of children is what drives us. Watching our swimmers gain confidence, self-esteem and life-changing skills make every day great We look for dynamic individuals who share this passion. If you want to have fun and improve the lives of children in and out of the pool, join our team - you will get back way more then you give

We change lives, we help children reach their goals, we wear flip flops, we work in a 90-degree pool and we love our employees and reward hard work with shout awards, gift cards, and fun social events We offer paid training and flexible shifts.

**Responsibilities**:
**Benefits**:

- Leadership role
- Great pay
- Flexible hours
- Valuable work experience
- Increased social opportunities
- Future references/referrals

**Requirements**:

- Ability to work with children
- The requirement to work evenings & weekends
- Excellent interpersonal communication and organizational skills
- Must pass background examinations (included with training)
- Recent "vulnerable sector" police check

**Job Position**: Aquatics Supervisor/Coordinator (Full Time)

**Reports To**: General Manager, Assistant General Manager

**Summary**: Oversees the quality and success of all aquatics operations including the management of the Deck Supervising staff and Swim Instructors, as well as the on-deck staff, and interaction with students and parents/guardians. Maintains expert-level knowledge of the WD Swim School curriculum and demonstrates a thorough knowledge of WDSS management policies and practices. Audits all Deck Supervisor rosters for errors, assess students, and ensures proper class placements based on age and ability. Improves efficiencies by merging classes, closing classes, and creating new classes as needed. Audits our visual scheduler iClass Pro to assure all classes have been properly created, class sizes are appropriate and class costs are correct.

**Duties and Responsibilities**:

- Provides leadership, discipline, and constructive feedback to Deck Supervisors, Instructors, and Deck Teachers to ensure quality delivery of the WD Swim School curriculum.
- Conducts periodic evaluations of Deck Supervisors, Instructors, and Deck Teachers and holds them to a higher standard.
- Interacts with parents/guardians to discuss student progress.
- Acts as a WDSS “ambassador” to ensure customer satisfaction.
- Conducts weekly audits of the Deck Supervisor Rosters, Deck Supervisor Notes, Training Logs, Cleaning Checklist, and Visual Scheduler.
- Acts as a substitute Deck Supervisor or Deck Teacher
- Instructs in water for 40% of your schedule to ensure quality standards are being met.
- Provides a weekly report from the following audits due no later than Sunday:

- Deck Supervisor Rosters Plan of action for each student - including specifics (i.e. why they are not progressing)Deck Supervisor Notes - Summarized with any information that should be relayed to the Management teamTraining Logs - Progress of current trainees as well as feedback and a plan of action (if necessary) to assist the traineePump Room Checklist - Any anomalies found on the checklist that may require further attention (vastly varied ORP readings, temperature swings, etc.).Cleaning Checklist - Feedback on what could get done each weekVisual Scheduler - Feedback on any classes that are being merged, closed or created and any classes with improper costs, class sizes, class types, etc.
- Works hand-in-hand with the Deck Supervisors, Instructors, and Deck Teachers on varying shifts to help improve their skillsets. Provides advice, tips, and support to the Deck Supervisor on shift

Provides support and constructive feedback to Instructors in water.Provides support to Deck Teachers by speaking to the importance of safety in our program, assisting with duties (ribbons, lesson supplies, etc.), and coaching them on what the Deck Supervisors look for from Instructors.
- Completes written performance reviews (GSRs) of the Deck Supervisors, providing constructive feedback to help improve their performance as needed.
- Hold monthly meetings with the Deck Supervisors and Management to go over performance reviews (GSRs) of the aquatic staff. Discusses items to address in workshops and in-services.
- Assists Management and Deck Supervisor staff in conducting workshops and in-service training.
- Establishes a relationship with all new employees.
- Conducts all the aquatic-based new hire training
- Works with the managers to establish training goals.
- Generates and is responsible for the absentee analyst report.
- Generates and is responsible for the cancellation report.
- Sends quarterly surveys to employees to see how our training processes can improve.
- Look for opportunities to merge classes and create new ones.
- Ensures the flow of shifts on the deck is running properly: great door calls, excellent pre-shift meetings, and great deck teacher rotations.
- Helps to ensure special needs le

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