Bilingual Quality Assurance Specialist

3 weeks ago

Markham, Canada SCI Lease Corp Full time

Join our Lease Maturity team at SCI Lease Corp; currently engaged in the leasing of Alfa Romeo, Chrysler, Dodge, Jeep, RAM, FIAT and Maserati vehicles. Have the opportunity to jump into a fast paced and dynamic environment by becoming and critical team member in building and executing a strategy designed to support our lessee and dealer experience while maximizing residual values.

**RESPONSIBILITIES**
- Review our off-lease vehicle condition reports submitted by our third-party vendor, written and measured against our guidelines for any wear and tear billings
- Make any necessary updates/corrections to incorrect or missing damages, or any missing equipment not identified on the report
- Confirm any reserves identified on vehicle condition reports with lessee and or dealer to have any required repairs processed in a timely manner
- Assess Car Care claims processed, including any required adjustments to ensure all payments have been collected from insurance provider for any wear and tear parameters
- Support in processing and issuing lessee pre-assessments, lease maturity statements, and issuing lessee buyout packages
- Complete end of term billing including pre assessment invoice
- Manage Bills of Sale for lessee direct buyouts
- Excellent communication skills in use of product and operations knowledge
- Ensure appropriate oversight and compliance practices in inspection reports review
- Review of inspection report data to assure data collection and supporting photo package of vehicles is in accordance with client policy and standards
- Conduct research using investigative techniques for lessee or dealer inquiries
- Other duties as may be assigned

**BEHAVIOURAL**
- Eager to learn new things
- A positive attitude toward colleagues, workplace, and tasks of the job
- Embrace change
- Trust and respect in dealings with others
- Work independently as may be needed
- Work dependently in a team environment as may be needed
- Always taking the high-road in work-place conflict

**QUALIFICATIONS**

**SKILLS **required
- Proficient written and verbal skills in English and French
- Experience in Microsoft Office and Salesforce
- Customer focused and service oriented
- Excellent communication, interpersonal and critical thinking skills
- Attention to detail, produces work that is accurate, and produces high quality work
- Ability to problem solve
- Ability to manage regular interruptions to work-flow
- Strong time management, multi-tasking, and organizational skills
- Aptitude for simple mathematical calculations
- Able to work under pressure within tight deadlines
- Able to handle large volumes of work

**EXPERIENCE**
- 3 years of work experience in an administrative/customer service role
- Specific experience in writing collision insurance claim estimates and damage appraisals is preferred
- Previous leasing or automotive experience is considered an asset

**EDUCATION**
- Post secondary education in related field as an asset

**REPORT TO**:Team Lead, Lease Maturity

**COMPANY INTRODUCTION**

SCI Lease Corp. offers our employees a competitive salary, comprehensive employee benefits, and an environment that fosters teamwork & entrepreneurial spirit. Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Language training provided
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Language**:

- French (required)

Work Location: Hybrid remote in Markham, ON L3R 0B8

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