Bilingual Claims

4 weeks ago

Markham, Canada Mobis Parts Canada Corporation Full time

MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry focusing on the distribution of parts for Hyundai Motor Company and Kia Motors. Through collaboration, ingenuity and a promise to provide safety and happiness to our customers, we are committed to constant evolution and the development of a variety of cutting edge technologies.

In approximately 40 countries worldwide, headquartered in Seoul, Korea, we have expanded our presence in Canada. Globally, MOBIS encourages individuals to take on new challenges and drive innovation. We strive to maintain a global competitive edge, based on product quality and customer value.

In 2016, MPCA transitioned to a newly built 550,000 sq. ft. facility located in Markham, ON (Canada) and we are building another new facility in Calgary, ON, in 2023. You will be joining us at a very exciting time as we build the foundation for our future.

Reporting to the Claims & Inventory Control Supervisor, the Bilingual Claims & Quality Assurance Administrator supports the dealers in all functions related to parts orders, inquiries and returns.

KEY ACCOUNTABILITIES
- Ensure all claims are processed within deadlines set by the policies
- Authorize credits to dealers for all claim types
- Answer customer requests and questions effectively and accurately to maintain high standards of customer service excellence
- Administer the company's return policy
- Analyze and respond to dealer inquiries in a professional, timely and accurate manner
- Respond to all internal customer service inquiries; investigate defective or wrong parts received; initiate claims through headquarters as needed
- Maintain records of all claims initiated and report on same when required
- Follow up when necessary with vendors and dealers throughout the claim process
- Determine if stock is safe and/or correct to supply to the dealers and freeze stock until correction is made
- Assess packing concerns and recommend changes to prevent damage in transportation
- Make recommendations to change processes to assist in maintaining high quality control standards and packaging practices
- Prepare month end and ad hoc reports as required
- Provide administrative and order support when required
- Other duties as assigned

REQUIRED COMPETENCIES
- Minimum 3 years experience in a customer service and/or call centre role
- Experience in automotive industry is an asset
- Bilingual English/French a definite requirement
- Proficient in MS Office software with an emphasis on Word and Excel
- Strong attention to detail and problem solving skills
- Must be team oriented and customer service focused
- Solid organization and time management skills
- Excellent communication skills

You'll Get in Return
- A flexible, collaborative, dynamic, and fast-paced work environment with an award-winning employer
- Many opportunities for personal and professional development
- Opportunities to participate in exciting company events
- You and your family get amazing rates on our cars
- Competitive employer paid benefits and compensation package including company matched RRSP
- And much, much more

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