Customer Service Representative

7 months ago


Oakville, Canada Pharmex Direct Full time

We are looking for a part-time customer service representative to join out team

The customer service position will be responsible for:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Calling, screening and booking appointments
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving patient concerns
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Job Types**: Permanent, Part-time

**Salary**: From $16.00 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Oakville, ON L6L6L4: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person



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