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Customer Service Representative

4 months ago

Oakville, Canada Essity Full time

**Customer Service Representative**

Essity is currently searching for a **Customer Service Representative**.

**About the Role**

This individual is responsible for providing timely and effective administrative support to customers, sales team, unit, or department follow established procedures and guidelines.

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

**What You Will Do**
- Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time in relevant system according to defined process and standards. (order to billing)
- Verifies accuracy of orders and contacts customers as required to ensure customer needs are met
- Uses discretion in handling problem orders and offers options to proactively solve customer needs
- Responsible for administering company warranty and replacement policy
- Quotes contract pricing, discounts, and list prices
- Informs customers of back orders
- Resolves customer complaints or discrepancies
- Maintains a neat and orderly work area and all reference materials up to date
- Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales)
- Communicate and collaborate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
- May make standard calculations to accurately compile and report statistics.
- Enter data into SAP databases or CRM to maintain up-to-date customer records; to track the status of orders, deliveries, or activities and/or generate sales reports and statistics.
- May draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.

**Who You Are**
- College degree
- Minimum of 3 years in a customer service role
- **Required to be fluent in English and French**:

- Ability to work in a team
- Experience operating fax machines, scanners, and other office hardware
- Excellent communication skills, oral/written

Pay: From $53,000.00 per year

**Benefits**:

- Extended health care
- Paid time off
- RRSP match

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

**Language**:

- French (preferred)
- English (preferred)

Work Location: In person