Customer Service Representative

4 months ago

Oakville, Canada Viva Recruiters Full time

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering excellent customer service.

**Responsibilities**:

- Provide accurate information about products, services, and policies to customers
- Assist customers with placing orders, tracking shipments, and resolving any issues or concerns
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to ensure customer satisfaction and resolve complex issues
- Identify opportunities to upsell or cross-sell products and services to customers
- Handle customer complaints or escalations with empathy and professionalism
- Follow up with customers to ensure their concerns have been addressed and they are satisfied with the resolution

**Experience**:

- Previous experience in customer service or a related field is preferred
- Excellent verbal and written communication skills in English; fluency in Spanish is a plus
- Strong problem-solving skills with the ability to analyze information and provide effective solutions
- Ability to handle high call volumes while maintaining a positive attitude
- Knowledge of sales techniques and the ability to identify opportunities for upselling or cross-selling
- Familiarity with phone etiquette and the ability to communicate clearly and professionally over the phone
- Multilingual abilities are highly desirable

**Salary**: $34,297.36-$40,579.09 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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