Contract Sales Representative

4 weeks ago

Saskatoon, Canada Trail Appliances Ltd. Full time

**Why Trail?**

**The Perks**

Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including:

- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Staff incentives and rewards
- Employee discounts

**The Role**

Reporting to the General Manager, the Contract Sales Representative is a key player in identifying business opportunities, maintaining strong client relationships, and ensuring seamless operations. The role involves proactive business development, sales operations, customer service, and technical expertise in a dynamic retail appliance environment.

**What you will be doing**
- ** Business Development, Relationship Management, and Sales Operations**:

- Proactively identify business opportunities by monitoring new building permits.
- Foster strong relationships with home builders through effective communication.
- Utilize diverse strategies for lead generation and conversion.
- Stay informed about competitors and actively participate in industry events.
- **Sales Operations and Customer Service**:

- Meet sales targets and ensure accurate processing of sales orders.
- Represent the company in contractual agreements with clients.
- Manage orders, conduct pre-delivery inspections, and provide daily updates to management.
- Assist with collections and resolve customer service issues promptly.
- **Professional Development and Technical Expertise**:

- Stay updated on product knowledge and industry advancements.
- Provide technical assistance to sales representatives.
- **Builder Allowances, Documentation, and Specialized Services**:

- Review builder allowances, obtain confirmations, and input project information accurately.
- Coordinate order confirmation, schedule deliveries, and manage stock levels for builder accounts.
- Resolve issues and maintain regular communication with customers.
- **Administrative and Customer Service Support**:

- Reconcile invoices, handle warranty paperwork, manage service calls, and address inquiries.
- Update builder lists, process orders, and verify invoice accuracy.
- **Customer Data Management and Reporting**:

- Establish and maintain a comprehensive customer record system.
- Maintain an up-to-date Status of Sales (SOS) report and submit accurate expense reports regularly.

**To be successful in this role you must have**:

- Sales Experience in a B2B context.
- Strong interpersonal and communication skills.
- Ability to multitask and manage tasks within deadlines.
- Proficient in team collaboration and basic computer skills.
- Attention to detail in documentation and order processing.
- Up-to-date safety education and Emergency First Aid Certification.

Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary. From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada. We continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.

Having built our reputation on strong family values and creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter, we’re proud to be family-owned and operated today. This and our extensive benefits, safety program and community involvement are what sets us apart from our competitors. We are proud to be recognized as an industry leader today

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