Client Care Coordinator

5 months ago

Edmonton, Canada Senior Homecare By Angels Full time

POSITION TITLE AND PURPOSE: The Client Care Coordinator is a key member of the office staff that provides support to clients and caregivers and helps grow the business. Conducting in home client assessments, developing care plans, staff education and support.

PRINCIPAL ACCOUNTABILITIES:

- New Client Assessments and care plans
- Ensure client health concerns are flagged and actioned accordingly
- Administer weekly care logs and distribute to client base every Monday
- Care plan review with HCA to readjust to actual schedule
- In home quality visits; Client and Caregiver satisfaction, safety assessment as needed of the home
- Provide assistance with phone coverage during regular business hours Monday to Friday, evening and weekend phone coverage on a rotational basis.
- Provide Caregiver shift coverage as required
- Participate in consultations as required
- On-boarding of all new clients
- Assisting with staff scheduling as needed

Other duties:

- Answer the telephone and present our value proposition and secure a consult.
- Arrange home assessment meetings with potential clients
- Document and retain a log of outcomes from client phone inquiries
- Work with HR to develop and maintain an orientation program
- Staff training, Dementia friendly, other training opportunities
- Attend trade shows/events and represent SHCBA
- Other tasks as required

SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED:

- High school diploma and two years of experience in an office setting, preferably in health or home care.
- Ability to listen and communicate clearly, fluently and diplomatically orally and in writing.
- Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.
- Ability to plan, organize, prioritize delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as work independently with a minimum amount of direction and/or supervision.
- Ability to generate goodwill for the agency with clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
- Possess and maintain good physical and mental health, including current TB testing.

PHYSICAL/ENVIRONMENTALS:

- Sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
- Must be able to lift at least 50 lbs.
- Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
- Must be able to properly operate office equipment.
- Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the agency.

**Salary**: $21.95-$25.00 per hour

**Benefits**:

- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Work Location: In person

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